Keith Tymkin

Experience

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  US Navy

  Nov 2004 - Aug 2007

  Chief Petty Officer

  Anti-Terrorism and Force Protection

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  LPI Technical Services

  Sept 2007 - Aug 2015

  Team Leader

  Supervised the preparation, installation, and repairs on US Navy and US Coast Guard Ships to include the following, but not limited to the following equipment; Well Deck Bridge Crane Model 1585, Aviation Folding Boom Crane, Aviation Maintenance Bridge Crane, Boat and Cargo Crane, Knuckle Boom Model K80-65, Rescue Boat Davit and Tow Boom, flight deck nets onboard several different classes of U.S. Navy vessels. Created timelines for repairs according to contract using Microsoft ProjectGeneral Mechanic, September 2007 - April 2012, Responsible for the complete overhaul, maintenance and refurbishment of six 7 Meter RHIB boats Show less

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  JTH Tax, Inc (Liberty Tax Services)

  Nov 2017 - now

  Technical Support Representative

  •Works with tax preparers and franchise owners via incident tracker, and resolves issues via chat, phone, and remote desktop in a timely, professional, and effective manner. •The configuration, installation, and troubleshooting of desktops, devices, work groups and domain networks at various Liberty Tax Services Franchise stores.•Analyze a customer’s problem, formulate a plan to resolve the problem and execute the plan to the satisfaction of the customer.•Document all customers problems meticulously and precisely. Show less