Shobhit Garg

Experience

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  VCustomer

  Nov 2003 - Jan 2006

  Technical Support Engineer

  • Provided technical support to home users on HP computers and Linksys Network devices.• Diagnosed and resolved hardware, software, and networking issues to ensure customer satisfaction.• Effectively managed customer issues and provided timely solutions, meeting SLA targets.• Provided remote support using tools such as TeamViewer and Remote Desktop Connection.• Documented customer interactions and provide regular updates to management and stakeholders.

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  Convergys India Services Pvt. Ltd

  Mar 2006 - Mar 2008

  Subject Matter Expert

  • Provided expert-level technical support to customers utilizing Small Business Server, Exchange, SharePoint, and SQL Server.• Delivered training to new and existing customers on how to use and manage Small Business Server environments.• Managed and resolved complex customer issues related to Small Business Server environments, ensuring customer satisfaction and timely resolution.• Conducted proactive maintenance and health checks to prevent issues before they occur.• Worked with cross-functional teams to develop and implement best practices and standard operating procedures for managing Small Business Server environments. Show less

• 

  Microsoft

  Mar 2008 - now

  As an engineering leader specializing in Security, Compliance, and Management, my primary focus is on Microsoft Security and Identity. My goal is to help customers accelerate, adopt, and effectively use Microsoft's suite of security products, capturing insights for the APAC, ANZ, Japan, India, Korea, and GCR regions, and collaborating with counterpart engineering teams to build world-class products.Currently, I lead a team of five talented individual contributors, and together, we leverage three vendors who support customers at scale, contributing to over 13 million protected users. Our product roadmap and adoption strategy align with the company's vision, meeting the needs of customers and partners in the APJ region.In my role as the APJ Lead for Adoption, I define strategy, accountabilities, and priorities for the region, while hiring world-class talent and building a great culture. I also capture and communicate deep insights to the rest of engineering, based on our engagements with customers.I actively engage with customers and partners, ensuring that their unique requirements are understood and providing tailored solutions that address their pain points. Working closely with engineering counterparts, I prioritize, develop, and deliver product features on time. I serve as an evangelist for Microsoft's Security and services, both internally and externally, building awareness, delivering training, and driving adoption.As a mentor and leader, I foster a culture of collaboration and innovation within the team. I ensure that my team has a healthy and productive working environment to bring their best selves to engineering. I value a rich, diverse, and inclusive environment for my team to thrive, ensuring that each PM brings their best self to engineering. Show less As a seasoned security professional, I have designed and implemented customized security solutions for enterprise clients, with a focus on the Microsoft Security stack. I have conducted thorough threat assessments and risk analyses to identify vulnerabilities and proactively mitigate potential risks, helping clients achieve and maintain robust security postures.In my role, I have developed and maintained comprehensive security policies and procedures, ensuring compliance with industry regulations and best practices. I have collaborated seamlessly with cross-functional teams to design and implement effective security solutions that meet client-specific requirements, delivering measurable results and increasing customer satisfaction.As a trusted subject matter expert on security best practices, I have provided invaluable guidance and training to clients and internal teams. I have conducted comprehensive security audits and provided expert remediation recommendations to clients, resulting in enhanced security posture and reduced risk exposure.I have architected, designed, and deployed Azure infrastructure projects, implementing cutting-edge security solutions for SIEM, XDR, EDR, CSPM, WAF, SD-WAN, SaaS, and PaaS services. Additionally, I have designed and implemented an Enterprise Landing Zone following Well-Architected Framework and Cloud Adoption Framework principles to ensure scalability, security, and efficiency.In my time working with Microsoft, I have also developed Microsoft Intellectual Property, enabling thousands of customers to implement security solutions and reduce attack surface area. My experience and expertise in security have helped me to drive successful security outcomes for clients across a range of industries, and I remain committed to staying up to date with emerging trends and technologies to continue providing best-in-class security solutions. Show less As a highly skilled Sr. PFE, I have a proven track record of delivering successful outcomes for enterprise customers through my technical expertise in Endpoint management, Microsoft Security, and MDM solutions. In my role, I managed and maintained over 150,000 clients and 20,000 servers, ensuring their security and compliance with industry regulations.One of my strengths is my ability to communicate complex technical concepts and solutions to both technical and non-technical stakeholders. Through impactful training and guidance, I empowered customers, partners, and internal teams with the knowledge and skills needed to implement cybersecurity best practices, Endpoint Management, and Mobile device enrollment and management.In addition to my technical skills, I also have a strategic mindset and have presented Strategic Consulting services, including business plan and strategy development, to drive success for clients. By leading architectural sessions and presenting optimal solutions, I provided significant business value to my clients, improving their overall performance and ROI.I take pride in conducting thorough health and risk assessments, developing remediation plans, and implementing security measures for On-prem and Cloud Infrastructures. Through this work, I have created valuable Microsoft intellectual property related to Endpoint management using System Center Configuration Manager.Overall, my extensive experience in Endpoint management, Microsoft Security, and MDM solutions, combined with my ability to deliver impactful training and guidance, conduct thorough assessments, and develop effective remediation plans, make me a Trusted advisor for customers and internal teams. Show less As a Microsoft Support Escalation Engineer, I leveraged my deep technical expertise to provide exceptional technical support to enterprise customers for System Center Configuration Manager (SCCM), Intune, and WSUS. My ability to resolve complex technical issues related to the deployment, configuration, and management of these products allowed me to deliver timely and efficient solutions to customers.Working with cross-functional teams, I conducted in-depth technical root cause analysis to identify and escalate customer issues, ensuring that all parties involved were satisfied with the outcome. I also contributed to enhancing the product by submitting bug reports, design change requests (DCRs), and hotfix requests, which expedited customer issue resolution.Creating and maintaining technical documentation and knowledge base articles were an essential part of my role, and I provided training and guidance to internal teams and customers on best practices for deploying and managing SCCM, Intune, and WSUS.As a seasoned professional, I also created and conducted product training sessions for new hires, enabling them to deliver exceptional support to customers. My collaborative nature, proactive approach, and ability to provide outstanding customer service earned me a reputation as a go-to person for both customers and internal team members. Show less

  • Principal Manager Product Management, Security Division

    Mar 2022 - now

  • Principal Cloud Solution Architect Engineering

    Sept 2020 - Mar 2022

  • Sr. Premier Field Engineer

    Jan 2017 - Sept 2020

  • Support Escalation Engineer

    Mar 2008 - Jan 2017