Experience

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  Hyannisport golf club

  Jun 2012 - Aug 2019

  Caddy

  I networked and provided my own golf expertise in certain scenarios with members in order to receive my "AA" caddy title at the end of every summer which determined my higher pay rate per bag. This job entailed customizing my work schedule amongst other jobs during the summer in order to meet the caddy requests of members which is reflective in my caddy rating as well as the private club's success.

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  Black cat tavern

  May 2018 - Aug 2019

  Server & busser

  I coordinated my efforts alongside those of the wait staff in order to provide an award-winning dining experience to an average 400 covers per night shift. I also enhanced the overall customer experience by scanning for behavioral cues by customers who appeared to look like they needed something whether it be more napkins, utensils, ketchup, etc. These positions helped me develop important transferable skills such as communication, time management, and customer service.

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  American craft brands

  Sept 2019 - Mar 2023

  I expanded my role upon graduating to business development specialist. In this role, I led customer on-boarding and ongoing customer service initiatives to ensure a positive client experience using the software platform. Alongside these day to day responsibilities, I also took the initiative to work on projects that improved the overall processes for the startup. These included automating the client on-boarding process by creating a video tutorials as well as process documentation, designing, building and maintaining a new front-end website using Wordpress and WooCommerce, and prospecting and negotiating potential with potential clients. In this role I utilized my time management, communication, analysis, project management, and process improvement skills to complete my work. Working at this startup exposed me to all aspects of business and it was a great experience for me to learn new skills, get out of my comfort zone, and have fun while doing so. Show less Communicated with American Craft Brand's brewer and distributor subscribers to ensure a smooth sales and delivery process on our e-marketplace. During my internship at school, I employed my Excel skillset to automate data entry for this online e-commerce start up. I queried the federal and state databases for alcohol license information and used VBA macros to streamline the process of cleaning and uploading this data to the company's internal database. This process taught me with real life experience the importance of automating repetitive tasks as doing so decreased overall task time by 80%. Show less

  • Business Operations & Development Specialist

    Jun 2021 - Mar 2023

  • Data Analyst & E-Commerce Advisor

    Sept 2019 - Jun 2021
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  Unlock health

  Oct 2023 - Dec 2024

  As a Product Solutions Consultant at Unlock Health, I act as a key liaison between sales, account management, and product development teams to drive tailored solutions for clients in the healthcare industry. My role focuses on understanding client needs, conducting in-depth technical discovery, and delivering compelling product demonstrations that highlight the transformative power of our SaaS products. By crafting technical scopes and proposals and addressing complex feature questions, I empower clients to make informed decisions, align with their strategic goals, and maximize the value of our solutions. Show less - Manage a portfolio of 25 healthcare system clients with a focus on driving higher adoption of HRA programs and ensuring seamless integration with marketing automation, CRMs, and ROI attribution processes.- Spearheaded the development of a custom GPT tool, improving team task efficiency by 50% and enhancing the overall client support experience.- Acted as a liaison between clients and internal product development, driving product improvements based on client feedback.- Generate upsell revenue by identifying opportunities to expand client use of HRA licenses through strategic recommendations. Show less

  • Product Solutions Consultant

    Oct 2024 - Dec 2024

  • Client Success Associate

    Jul 2024 - Dec 2024

  • Client Success Delivery Support Specialist

    Oct 2023 - Jun 2024