Derek Hogsett

Experience

• 

  Apex Systems

  Nov 2010 - Mar 2012

  Systems Support

  Contractor at Wells Fargo Corporate Office- Installing and Configuring applications- Troubleshooting TCP/IP Issues- Troubleshooting Application layer- Provided technical support on various software and hardware issues- Support of new applications- Setting up user accounts and dealing with various log in issues- Maintaining Computer systems- Walking through clients face to face or remotely on resolving computer issues

• 

  Suddenlink Communications

  Mar 2012 - Apr 2016

  Corporate DOCSIS Engineer II

  -Evaluate and recommend DOCSIS related equipment (CMTS and Cable Modems) between multiple vendors.-Actively handled IP Management and DHCP for over a million devices.-DOCSIS Capacity and Bandwidth management.-Develops DOCSIS provisioning, training, operational documentation and assist in launching of new equipment.-Provide Tier 5 level support to customers and regular operations.-Participate in network planning, design, and engineering.-Help design and deploy various Wireless solutions. Show less

• 

  TDS Telecommunications Corp.

  Apr 2016 - now

  Senior CMTS Support Engineer - Network Operations

  Senior Network Specialist within the Advanced Technical Support (ATS) Team focusing on providing subject matter expertise on our cable modem termination system (CMTS) deployments across the TDS cable footprint in the areas of fault resolution and fault prevention. - Provide Level 3 support of the TDS CATV network deployments including TV, Data, and Voice services.- Cable Modem Termination Systems / DOCSIS- Hybrid Fiber-Coax Cable Television Systems- Multicast and MPEG video distribution and multiplexing- CWDM, DWDM and optical transport systems- Layer 1-3 ethernet switching and routing- Consult with Engineering and Architecture and provide feedback for CATV related architectural designs and engineering packages- Work with Level I fault resolution teams to create and improve processes and procedures to optimize operational efficiency- Create and provide input into CATV operational standards for field personnel and Centralized support teams- Support Dedicated broadband services over copper/fiber delivery- Support SDI/MetroE services including Ethernet demarcation devices- VoIP- Routers- Switches Show less