Joseph Ferrara

Experience

• 

  Erickson Living

  Aug 2010 - Aug 2018

  Peer Trainer

  Besides being a waiter, hostess, runner, and bartender I also train newly hired staff. Part of my job is leading new employees to understand and perform sufficiently with their tasks and also be their mentor throughout the process.

• 

  Colonial Beach High School

  Aug 2018 - Jun 2019

  High School Social Studies Teacher

  Taught the following subjects: AP U.S. Government, U.S. History, and Civics and Economics.

• 

  University Heights Charter School

  Aug 2019 - Nov 2019

  Middle School Teacher

  Taught the following subjects in grades 7th and 8th: World and U.S. history.

• 

  Erickson Living

  Nov 2019 - Feb 2022

  Assistant General Manager

  • Developed bi-weekly schedules for staff, daily line ups for service, and monitoring keys to track quality of services. • Created weekly data reports to analyze budget, costs, and sales• Created the current training model for new hires for Assistant General Managers in our dining room. • Leader in training and development for Assistant General Managers Currently trained and developed two Assistant General Managers• Lead role in project planning for operational tasks • Participated in special COVID-19 committee to adjust and modify services • Recorded weekly data for net costs and sales.• Coordinated development sessions for new staff and monitored evaluations. • Planned and prepared catered events with internal departments and outside customers varying from twenty to one hundred fifty people per event. • Collaborated with HR partners on interviews of potential new hires. • Headed onboarding process for new hires• Successfully utilized Microsoft Office, Word, Excel, Publisher, Powerpoint, Kronos, Peoplesoft, Workday, Schedulefly, Simphony, Atrium, Infor, EMS, and Odyssey. Show less

• 

  Rita's Italian Ice

  Mar 2022 - Feb 2025

  · Deliver strong shop level operations, and profitable top line sales growth through the successful execution of company initiatives.· Provided feedback and effective coaching and counseling to the Franchisees on performance and growth.· Execution of the business plan to drive shop operational performance and unit level economics.· Help provide franchisees tools to ensure execution of Rita’s Operational and Brand Standards.· Lead and influence across multiple levels within the Franchisee community and Headquarters team.· Collaborated with cross-functional teams to launch and achieve targeted results for brand programs and initiatives.· Implementation and training for new products, roll outs, programs, and equipment in the Rita’s System· Coordinate, train, and execute assigned new shop openings and transfers.· Work with franchisees to plan and execute local store marketing programs.· Communicate to immediate supervisor and Franchisee any non-compliant situations in field regarding RFC’s policies, procedures, and Brand Standards· Perform shop visits to ensure the proper display and application of corporate branding materials, shop manager development, local store marketing, and educating and supporting shops with best practices. Show less - Manage scheduling and follow up for all events. - Make all necessary arrangements to have product produced for each event. - Drive promotional vehicle when needed for events. - Production of products. - Inventory and organize all materials needed for truck. - Compiles estimated cost models, submit budget statistics, and prepares management reports. - Provide event status on weekly basis. - Manages expense reports, review information, and payment of invoices. - Accomplishes marketing and organization mission. - Manage truck maintenance. - Management of all health licenses. - Communication with Franchisees on events and logistics. - Help train Franchisees in store and mobile shops. - Creation of Mobile Operations and Guidelines. Show less

  • Franchise Consultant

    Mar 2024 - Feb 2025

  • Event Manager

    Mar 2022 - Feb 2025
• 

  PrimoHoagies Franchising, Inc.

  Feb 2025 - now

  Franchise Business Consultant