Claudia Lamas

Experience

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  I Factor Humano

  Jan 2002 - Jan 2002

  Consultora Genexus

  Desarrollo y Mantenimiento de la herramienta e-factor humano de RRHH para Cadbury Mexico.

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  E-Factor Humano

  Nov 2002 - Jan 2003

  Gnexus consultant | Genexus | Software Development

  Development and mantenance of E-Factor Human Resources software. (Gx7.5-VB6.0-SQL2000)

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  EMI Music

  Jan 2003 - May 2010

  Responsible for overseeing the company's operations, including designing and implementing controls and improvement processes. Led the Software Development and Infrastructure teams, managing a staff of developers and technical support, IT support, and external software vendors. Ensured alignment with corporate policies and standards through effective communication and coordination with regional and corporate offices. Successfully implemented a variety of projects, including a company-wide ERP system and a robust business intelligence solution.Main functions:* Implement a Help Desk process for both the Mexico office and LATAM offices.* Design and implement a strong Change Management process in computer systems.* Establish and maintain a consistent IT investment plan, aligned with the business.* Manage all business systems, including maintenance, problem solving, quality control, etc.* Management of the update of organizational applications, with the renewal of the necessary infrastructure.* Management of relationships with suppliers and customers.* Design, implement, activate and control the Disaster Recovery Plan of the local office. * In charge of the roll out of the DRP to the offices of the region.Most important projects:* Dynamic ERP implementation - Project Leader.* Business Intelligence solution implementation - for Mexico, Brazil and Argentina offices. Project Leader.* Design and Implementation of Change Management Process. Show less Responsible of the day to day operation, data integrity and quality of all IT systems.Propose and lead changes to MIS and assist with the improvement of procedures with in the company. Assist in managing an IT development department staff responsible for all IT support and services to EMI Music Mexico and the related sales offices.Communicate and coordinate in English with Miami based Latin American Regional Office and London based Corporate Headquarters if necessary.Ensure that EMI Music Mexico IT systems remain in line with Corporate policies, guidelines and standards.Advise, lead and manage upgrades, implementations, or development of business applications and infrastructure as required to meet changing business needs. These may be corporate standards or locally identified solutions.Lead corporate / local project according to the EMI corporate project methodology. Show less Liaising extensively with external or internal users; Translating users requirements into highly specified project briefs; Identifying options for potential solutions and assessing them for both technical and business suitability; Creating logical and innovative solutions to complex problems; Drawing up specific proposals for modified or replacement systems; Working closely with variety of end users to ensure technical compatibility and user satisfaction; Drawing up a testing schedule for the complete system; Overseeing the implementation of a new system; Planning and working flexibly to a deadline; Writing user and technical documentation; Providing training to users of a new system; Keeping up to date with technical as well as industry sector developments. Show less

  • External Consultant | Dynamics Implementation | Business Analisys

    Sept 2009 - May 2010

  • Information Technology Operations Manager | Software Development

    Apr 2005 - Sept 2009

  • Development Manager | Software Development

    Mar 2004 - Mar 2005

  • System Analyst | Genexus | Software Development

    Jan 2003 - Mar 2004
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  Unicable SRL

  May 2010 - Jan 2016

  Information Technology Manager | Software Development | IT Infrastructure | Business Operations

  Responsible for Reporting to Top Management: Define and implement reports on sales, expenses, and service levels (P&L, income statements, presenting analysis with emphasis on variances and their origins, sales and expense forecasting). Define and implement information processes and workflows for administration and other departments and business units (Sales, Customer Service, Technical Support, TV Channel, Radio Stations). Provide support for process standardization in the "Boxer" business unit, a security company. Define and implement IT Best Practices.Responsible for maintaining infrastructure at optimal service levels to support the operations of the 4 companies in the group (TV Channel, Radio Stations, Electronic Security, Cable TV, and Internet). Projects:* Implemented: - PC Refreshing (Project Manager): Standardization of infrastructure across all companies. License contract updates, modernization of critical business equipment, and security policy definition and implementation. - Google Apps (Project Manager) Migration of corporate email servers to Google, implementation of cloud office solutions (Google Docs), and migration of file servers to Google Drive. This project saved 60% in office and email client licensing costs, and 30% in storage, file server space, and maintenance expenses. - Calipso Corporate ERP Implementation (Project Leader)*– Migration of all administrative, management, commercial, accounting, and financial systems (previously disconnected) to a single integrated solution. Launched the Process Re-engineering Project alongside ERP implementation. - Organizational and Administrative Process Re-engineering (Project Leader)– Review, update, and/or creation of administrative and organizational processes across all companies and business units. Surveying, analysis, solution proposal development, and process documentation according to quality standards. Show less

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  OFFertunity

  Dec 2016 - Nov 2024

  Founder | Technology entrepreneur | Making the things happen

  The great adventure of being a tech entrepreneur. Offertunity was a challenging project where I had to acquire new skills involved in entrepreneurship, such as: - Business model development - Designing value propositions - Marketing - Sales - Basic accounting - Finance - Communication and public speaking - Storytelling Offertunity was a sales and promotions platform based on geo-fencing and chatbots.

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  Blimop

  Jan 2019 - now

  Ensure the service delivery outcomes to the client expectations (Budget, deadline, resources, quality, risks), while developing relationships with client stakeholders.Projects I have participated/I am participating in:Staffing - Travel servicesStaffing - Sinteplast - ERP YoppenEnd-to-end: Sinteplast Tintometric – Sales tool for paint stores: Color dosing, quote recording, wholesale-retail management, multi-price list management, offline version.Staffing - Republic Network: YouTube royalties collection management platform.End-to-end: Telemedicine platform for the Province of Buenos AiresBeplic: Multi-channel customer service platform. Show less

  • Delivery Manager | Software Development Services provision | Staffing, End to End projects.

    Apr 2024 - now

  • Business Development Manager | Opportunities detection, RFP design, Software solution desing

    Jan 2019 - Nov 2024