Hisham EL Dada

Experience

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  Print Land

  Apr 2003 - Aug 2004

  Design & Production Assistant

  Key Responsibilities: • Design complex graphics and animation, using independent judgment, creativity, and computer equipment.• Helping in organizing events for customers and in design or create graphics to meet specific commercial or promotional needs, such as packaging, displays, or logos. May use a variety of mediums to achieve artistic or decorative effects.• Assisting on forming new and creative methods of advertisements for various products, in addition to charity adds campaign, political candidate campaign, concerts, and conferences Show less

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  Karmi Net

  Dec 2005 - Feb 2007

  IT Technician

  Key Responsibilities: • Setting up computer networks • Help to find and correct software and hardware problems for consumers • Monitor computer processing systems• Install new software and perform tests• Computer programming.

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  Direct Traveller

  Mar 2007 - May 2013

  Head of Operations - UK, Middle East & Gulf

  Key Achievement: Increased passenger arrivals by reducing the number of customer complaints/compensation (52% decreases) in comparison to the previous year. Introduced an in house system in operations department to organize/manage all passenger arrivals/transfers/car hire booking and representative services in a more efficient manner. Generated a revenue stream on extra add on’s to holidays which in turn increased extra revenue into the business since last year. Negotiated low rates and promotions with hotel suppliers/excursion companies to support sales increase. Building the company’s’ reputation through efficiency in customer services.Key Responsibilities: Customer Services• To support the aims & objectives of the business organisation and to ensure the customer services/operations department achieve company objectives and targets. • Continuously monitor and evaluate service standards for all product areas (hotels, representative services, car hires) and liaise with all relevant suppliers to ensure issues and problem areas are discussed and resolved accordingly.• Manage and coordinate all areas of Customer Satisfaction procedures. Regular analysis reports conducted to identify issues and liaise with the relevant suppliers and managers accordingly.• Manage the process of customer complaints/feedbacks. Ensuring all issues and problems are investigated using best methodologies and ensure the minimum possible turnaround time for response is achieved. • Responsible for company emergency line 24/7 contact for all operational areas and responsible for solving all problems that occur. Show less

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  Evergreen Developments

  Jan 2010 - Jun 2013

  Property Maintenance & Facility Manager

  Key Achievement: Maintained a high level of quality standards of all properties on Evergreen sites through constant maintenance and improvements projects. Developed strong relationships with potential buyers and future investors using my multi lingual language skills. Awarded as employee of the year for selling the most properties within the Evergreen Development. Key Responsibilities:• Building and maintaining facilities and services on the site to attract new potential buyers • Selling package of property services and management to exist and new customer• Maintaining an excellent communication and relationships between customers and company• Managing a team in the maintenance department and providing a good communication platform to ensure a high performance on the field by constantly conducting employees evaluation • Prepares reports, analyses data, and makes recommendations for improving plant operations and solving maintenance-related problems• Track, analyse and improves key maintenance parameters such as asset utilization, maintenance cost, PM compliance, and schedule compliance Show less

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  International Biomedical

  Sept 2013 - Feb 2017

  Area Sales Manager & Business Development Consultant – EMEA

  Key Responsibilities:• Sales: Develop and deliver annualized sales growth and profit plan for the product range throughout the region, in accordance with company sales and profit targets, product positioning strategies and budget.• Introduce product line to new markets according to local guidelines and regulations. • Management of customer feedback on issues of product development, novel ideas and new applications that may form part of future product development.• Face to Face and overseas Sales & Training, through product in service, hands on training, and presentation with power points and other tools to boost customer confidence in the product. • Sales Channel Development: Appointment and development of sales and technical support channels throughout the region. Use of appropriate and available resources and manpower to maximize sales and technical competencies required to deliver a sustainable business in the region. Defining and monitoring sales target plans, direction of sales and marketing activities.• Key Account/Key User Management: Identification and development of key users and product adopters in the region with an objective to grow brand strength and recognition. Use of clinical and application workshops and user groups for feeding into product life-cycle management processes. Show less

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  Foreseeson EMEA / FSN Medical Technologies

  Mar 2017 - Oct 2021

  EMEA Key Account & Sales Manager
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  Advantech Europe B.V.

  Oct 2021 - Jun 2024

  Key Account Manager iHealthcare
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  Kontron

  Jul 2024 - now

  Key Account Manager