Pradeep Dsouza

Experience

• 

  Mangalore

  Jul 2008 - Oct 2009

  Uni Quest Solutions

  Troubleshooting of issue related to customer's websites using Unix.

• 

  Tata Communications Transformation Services (TCTS)

  Jan 2010 - Dec 2014

  Senior Executive

  Experience and Profile-Worked as Operations and maintenance engg. for VSNL CNOC/ Voice services-Experience in Circuit provisioning for Voice TDM. -Configuration and testing of IN services (Toll free, SACs, IPSRP ) in SSP end.-Good exposure to alarm monitoring and troubleshooting , complaint handling.-ASR analysis ,faulty routing analysis and corrective measures.Hands-on experience on below systems for above activities Alcatel IN (IN 2.2 &2.3)Prepaid/Postpaid calling cards, Toll free services. Ericsson AXE -10 switch fundamentals.Config management .Service testing AI, MNPTDM switching, functioning of TDM switch , operations and maintenance ZTE Soft switch (SS1B) and Media Gateway (MSG9000) SS and MSG Configuration and Routing. Sonus NGN Config management PSX policy routing , GSX config. Configuration of PSTN Trunks ,ISUP / ISDN Services, E1/T1 Circuits/ Spans, PSX policy server, SGX SS7 Gateways, SS7 Nodes. We use Sonus Insight EMS or CLI to configure objects. Wavenet SMSC Configuration of short codes for Tele voting(IVR & SMS)Configuration of GT’s for SMS aggregator Show less

• 

  Oracle

  Dec 2014 - now

  • Providing technical assistance to customer’s in troubleshooting and debugging issues related to Session Border Controllers and other Oracle communication products.• Utilizing problem resolution, and providing Root Cause Analysis (RCA) to customers experiencing complex technical issues• Recreating complex SIP call flows in the lab and utilizing available tools in order to correct call flows or provide the Software Development Team with valuable debugging information• Configuring varieties of network monitoring tools• Collaborating with design and development teams to test customer deployments and automate field scenarios.• Preparing knowledge management documents of troubleshooting steps and known issues to guide colleagues and business partners• Preparing and delivering process and technical presentations to global teams to advise them of new changes• Analyzing customer technical environments and participating in strategic project stages by providing appropriate responses to technical needs and concerns related to complex issues• Evaluating the entire Oracle SBC hardware and software configuration• Designing and executing custom test plans for customers, tailored around specific configurations and feature sets to accurately reproduce the production environment • Executing Interoperability Testing with structured test plans and executing the test cases between one or more third party device(s) and Oracle SBC• Performing series of lab tests which will provide the customer with scaling and performance empirical data needed to make business capacity decisions, changes, or additions to the network.” Show less -Experienced on Oracle Communication products(SBC,NNC,SLB & MSG).-Provide technical assistance to customer's in troubleshooting and debugging issues related to Session Border Controllers.-Real time support provided to customer's on system and service outages.-Recreate SIP call flows in the lab utilizing available tools in order to correct call flows or provide Software Development Team with valuable debug information.-Escalating/working with Software Development team after identifying potential bugs/issues in product. Show less

  • Senior Technical Analyst

    Sept 2022 - now

  • Technical Analyst

    Aug 2017 - Aug 2022

  • TAC Engineer

    Dec 2014 - Aug 2017