Swathi S

Experience

• 

  Tata Consultancy Services

  Sept 2013 - Aug 2023

  *Managed product development cycles for CRM systems and CPQ solutions.*Directed product strategy and development, resulting in streamlined sales processes and increased customer loyalty.*Enhanced CRM capabilities, improving customer satisfaction by 13.8%.*Developed revenue management systems and reconciliation systems using AI for billing accuracy.*Built streamlined case and knowledge management systems to boost agent productivity.*Implemented CPQ enhancements, boosting revenue growth and operational efficiency. Show less

  • Product Owner

    Sept 2018 - Aug 2023

  • Senior QA Specialist

    Sept 2013 - Sept 2018
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  Tech Mahindra

  Aug 2023 - Dec 2024

  Product Consultant

  *Orchestrated the development and maintenance of CRM systems tailored to telecom industry standards.*Enhanced customer engagement through strategic CRM functionalities, building operational and analytical dashboards.*Developed AI-powered solutions like chatbots and proactive customer notifications.*Led CRM system development for healthcare and banking sectors, integrating AI and automated workflows.*Implemented CPQ systems, optimizing the quote-to-cash cycle and improving sales efficiency by 8%. Show less

• 

  Rackspace Technology

  Dec 2024 - now

  Technical Product Manager