John Ferrell

Experience

• 

  Phantom Entertainment

  Jul 2007 - Sept 2013

  Supervisor

  I ran events with hundreds of people in attendance. We set up the equipment, ran the event, and then took down the equipment we had for the day and drove it home.

• 

  PHEAA

  Feb 2011 - Feb 2015

  I worked with and managed multiple teams of individual, I did Quality assurance on the department. I provided guidance to peers and upper management on policies and issues. I started projects and used data from those projects to make conclusions. I presented those conclusions to upper management as recommendations. I trained in a classroom setting, as well as training peers and trainers in subjects related to the company. I dealt with HR and enforced polcies for HR issues. I did computer repair, troubleshooting, and systems management. Show less

  • Customer Service Supervisor

    Sept 2012 - Feb 2015

  • Customer Service Agent and Lead

    Feb 2011 - Sept 2012
• 

  Discover Financial Services

  Feb 2015 - Feb 2023

  Customer Service Team Lead