Sekuwanda Emmanuel

Experience

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  Directorate of ICT Support Makerere University

  Apr 2012 - Jul 2014

  Network Administrator

  • Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications. • Roll out of Sophos Antivirus and Network access control on all university PCs .• Perform on-site and remote technical support for students and university staff.• Provide Voice-over IP support and training to the colleges in the university • Installs and tests computers and related network hardware in a LAN/WAN environment for university colleges.• Assist in network and server configuration maintenance and management together with the lead Network administrator.• Create and maintain good technical documentation for network faults .• Monitor the university firewall connectivity in real time on a display screen at the NOC. • Monitor the Network access control procedures of services and devices on the university network. Show less

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  Vodafone Uganda

  Jul 2014 - Jun 2018

  Network Operations Center Engineer

  • Compile and generate spreadsheets on network statistics capturing key data related to Vodafone sites.• Capture, update, and validate Vodafone sites data in preparation for analysis in order to understand site performance to improve KPIs• Create pivot tables and modify spreadsheets to achieve analytical leads.• Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision-makers for Vodafone Uganda network• Develop and implement standard operating procedures to bridge data gaps and resolve related issues like low site performance and poor quality of service that users may have experienced.• Monitoring the network, including all sub-systems in accordance with established procedures, escalating faults as required • Optimizing the network configuration to meet ongoing conditions • Co-operate with and help direct field staff in trouble remediation and project development in a timely manner • Diligently update network software in accordance with prescribed plans and required timelines• Utilizing network management tools to produce accurate and timely reports on network performance and traffic • Undertake other tasks as assigned by the NOC Supervisor as required and to agreed standards • Keep Customer Service and management apprised of major network issues at all times• Work towards maintaining high availability (99.999%) of the network and conduct regular redundancy tests • Identifying faults and providing first line fault clearance, escalating them and follow up on unsolved issues, with either Nokia Care or 2nd Line Core and RAN Engineers.• Ensuring that there is accurate network updates and reporting to the necessary stake holders during an outage, a planned maintenance activity, either service impacting or not• Troubleshooting customer complaints in real time to ensure maximum customer satisfaction Show less

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  CSquared

  Jan 2019 - now

  • Data Network Specialist

    Aug 2022 - now

  • Netowrk operations

    Jan 2019 - Jul 2022