Aaron Strohm

Experience

• 

  Blair County Prison

  Jan 2012 - Jan 2018

  Lead Officer
• 

  Sheetz

  Jan 2018 - Jan 2019

  Technical Support Representative

  In a high-volume environment, I responded to and resolved technical support tickets. I was recognized for my detail orientation, problem-solving skills, and communication skills.

• 

  United Datacom Networks, Inc.

  Jan 2020 - Jan 2022

  I was the sole project manager for a company with 500+ clients. I was responsible for projects related to infrastructure implementation, customer-facing services, and software deployments. Working directly with sales teams, I gathered customer requirements and ensured alignment of budgets, timelines, and deliverables. I delivered white-glove service to customers throughout the project cycle, working with highly ambiguous issues. Selected impacts:­- Defined the roles and responsibilities for a new project management leadership position from the ground up. ­- Boosted revenue and cut costs by improving project management and operations processes (in place to this day). Show less

  • Implementation Project Manager

    Jan 2021 - Jan 2022

  • Systems Technician

    Jan 2020 - Jan 2021
• 

  FluentStream

  Jan 2022 - now

  With a portfolio of 20-30 post-sale projects at once, I lead full-cycle implementation of voiceover internet capabilities. As the primary point of contact for customers, I drive strategic alignment between stakeholders throughout the project cycle. From gathering initial requirements to post-implementation adoption, I am recognized as someone with the energy, leadership, and drive to get the job done right. In addition, I lead due diligence, onboarding, integration, and migration programs for VoIP company acquisitions. My leadership results in the company entrusting me with some of their highest value accounts.Selected impacts:­- Achieved record-breaking revenue growth in Q4 2022 and Q1 2023. ­- Refined processes for customer outreach.­- Secured multiple high-value accounts to migrate our services. Show less

  • Customer Success Manager

    Feb 2024 - now

  • Project Manager

    Jan 2022 - Feb 2024