Experience

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  Greystar

  Apr 2011 - Mar 2013

  Senior assistant manager

  • Oversee the daily bookkeeping operations for two class A communities with a total of 633 units.• Provide daily tours to prospects with average year to date closing ratio at 42%.• Responsible for monthly collections, managing delinquency, and past resident bad-debt collections.• Close out monthly delinquency by <1%.• Weekly leasing activity reporting • Qualify future residents by determining their needs, eligibility & personal preferences.• Interact with residents to resolve concerns and resident issues.• Follow up with residents regarding satisfaction of service provided and for resident feedback on a consistent basis.• Quality control for new lease paperwork; and resident lease renewal offers and paperwork.• Walk vacant units to complete SODAs and schedule make ready vendors.• Assisted with coordinating successful resident events.• File evictions and represent property with court evictions.• Mentor and Cross trainer for on-boarding new team members Show less

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  Alliance residential company

  Mar 2013 - Oct 2014

  Sr. assistant business manager

  • Train, supervise and oversee sales team of 5 employees during lease up and stabilization process of 539 unit luxury apartment community blended with retail, hotel, and office space.• Managed resident relations by communicating with residents to identify and resolve any issues or queries.• Conduct extensive market and competitor research regarding occupancy, rent, and marketing strategies.• Prepared weekly owners reports, forecasts and other property related reporting.• Manage resident accounts receivables and run monthly reporting.• File court documents for non-payment of rent and appear in court as company representative.• Supervise and implement social media/outreach marketing plans.• Review resident files and lease paperwork for approval and final auditing.• Responsible for overseeing lease renewal process by creating renewal rates and sending out letters. Show less

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  The lynd company

  Oct 2014 - Apr 2017

  Community director
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  Internacional realty management

  Apr 2017 - Jan 2020

  Community manager
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  Alliance residential company

  Jan 2020 - Feb 2023

  Business manager
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  Greystar

  Jan 2020 - now

  Community manager