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Cecylia Carroll

Cecylia Carroll

Inbound Customer Service Representative

Followers of Cecylia Carroll20 followers
location of Cecylia CarrollOrion, Illinois, United States

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  • Timeline

  • About me

    Graduate with AA from University of Phoenix. Focusing on Information Technology/Cyber Security. Certificate for Information Assurance and Security.

  • Education

    • University of Phoenix

      2019 - 2021
      Associate of Arts - AA Information Technology/Cyber Security 3.76 GPA

    • Black Hawk College

      2005 - 2007
      General Studies

    • Orion High School

      -
      High School Diploma General Studies

  • Experience

    • Medco

      Mar 2005 - Jul 2008
      Inbound Customer Service Representative

      Technical support escalations and resolutions representative for member and pharmacy services.

    • AT&T

      Jul 2008 - Sept 2012

      • Technical Support Specialist

        Feb 2008 - Sept 2012

      • Inbound Customer Service Representative

        Jul 2008 - Aug 2010

    • HCR ManorCare

      Jul 2010 - Jun 2012
      Certified Nursing Assistant

    • Sedona Staffing Services

      Dec 2013 - Oct 2014
      Inbound Customer Service Representative

    • HCR ManorCare

      Feb 2016 - Aug 2019
      Certified Nursing Assistant

    • DXC Technology

      Jan 2023 - now
      Infrastructure Services Analysis III

    • HCR ManorCare

      Jul 2023 - Sept 2024
      Certified Nursing Assistant

  • Licenses & Certifications

    • Certified Information Systems Security Professional (CISSP)

      University of Phoenix
      Feb 2021

    • Certified Nursing Assistant

      Illinois Department of Public Health (IDPH)
      Mar 2001