Tareq Ziad Abukhadijeh, MBA

Experience

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  New Allied Majestic

  May 2005 - Dec 2009

  • Supervise, lead, motivate and evaluate performance of 19 employees.• Coordinate with the other functional departments like backoffice, accounting and customer service• Monitor and assess the exposure of the financial transactions and report to the risk management division.• Increased the efficiency by changing 5 functions from manual processing to automation. Lead a team of 8 employees. Trained more than 20 employees in different departments and in order to increase efficiency I changed 5 functions from manual processing to the automation. As I was responsible for all aspects of the trading platform and servers. • Review quotation to ensure accuracy, proper record keeping, and conformance to regulations• Carries out trades and maintains the corporation's accounts.• Recommends competitive foreign exchange rates based on market performance. • Answering calls, live chats and emails.• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains customer records by updating account information.

  • Operations Officer & Head of Dealing Room

    Jun 2009 - Dec 2009

  • Chief Dealer & System Administrator

    Mar 2008 - May 2009

  • Dealer

    Apr 2006 - Feb 2008

  • Customer Service Representative

    May 2005 - Mar 2006
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  SWSS ALLIED BROKERS DMCC

  Jan 2010 - Mar 2015

  Senior Operations Manager & Head of Research and Development

  • Directly train and manage 7 supervisors, oversee a total staff of 50 employees in Amman, Cairo and Dubai.• Increased productivity by around 18% over the first year.• Reduced costs by more than $5.8K per year by merging two departments and changing the facility design.• Conducted weekly meetings with all employees to improve communication, environment and job performance.• Reduced turnover by 85% after the first year and improved employee satisfaction to 79%.• Planned, launched and managed a new online project.• Restructured operational jobs and assignments that significantly improved cost control by eliminating 9 positions. Show less

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  United Nations Relief and Works Agency (UNRWA) - Jordan Field Office

  Jul 2015 - Apr 2016

  Project Development Officer (PDO)

  • Responsible for the Community Managed funds (CMF) in 10 camps, that includes the processes, procedures, reporting, monitoring, evaluating and field visits.• More than 800 new beneficiaries have been lent and following up the collection process for more than 1200 beneficiaries.• Started a comprehensive evaluation of all aspects of the programme, to identify the gaps and keep pace with changes at the end of 2015. After Analyzing the results of the assessment and come up with recommendations and amendments to the policies and procedures of the programme. Show less

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  IMMAP

  Jul 2016 - Sept 2020

  • Coordinate activities, resources, equipments and information related to the cluster support unit and its team.• Draft and manage the information management strategy, including the internal management of information, document management, flows of information and discovery of data/information - and define operational and funding requirements for the implementation of the strategy.• Analyze regional data, identify and address information management gaps, and facilitate information sharing between countries in the region.• Design and implement a structured dissemination plan for all information products and services as appropriate (e.g. web portal, mailing list, information centers, etc.) including the definition of standard operating procedures for clearing information products for release• Support the NGOs/ UN agencies with their Information Management tasks, including the processes of data collection, cleaning, analysis and visualization.• Participating in developing many Organizational and Information Management strategies for several NGOs/ iNGOs.• Leading the UNFPA’s project of “Piloting Remote Monitoring Methodologies to Generate Reliable Data on Program Delivery in Areas with Constrained Access”. Which aims to find and pilot a new Remote Monitoring modality.• Providing support to UNICEF (Protection Cluster) on the HNO & HRP of 2019, 2020. In addition to the regular daily and ad-hoc tasks (e.g. updating 4ws, producing interactive dashboards, maps, etc.)• Developed a tool using R to facilitate the generation of the UNICEF monthly monitoring reports and verify the quality of data. Show less • Participating in developing many Organizational and Information Management strategies for several UN agencies and iNGOs, one of them was an Exit Strategy.• Leading the UNFPA’s project of “Piloting Remote Monitoring Methodologies to Generate Reliable Data on Program Delivery in Areas with Constrained Access”. Which aims to find and pilot a new Remote Monitoring modality.• Providing support to UNICEF (Protection Cluster) on the information management, including data cleaning, analysis and visualization. • Assess, appraise and identify the deficiencies in Information Management practices for more than 7 UN agencies, NGOs & INOGs, and develop plans to overcome the addressed gaps and deficiencies and meet the needs. Show less

  • Information Management Coordinator

    Jul 2019 - Sept 2020

  • Information and Change Management Officer / Information Management Officer

    Jul 2016 - Sept 2020

  • Information and Change Management Officer

    Jul 2016 - Jun 2019
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  UNICEF Middle East and North Africa

  Sept 2020 - Mar 2023

  Information Management Officer

  • Support the evidence-based and preparedness programming, coordination, and decision‐making that impact the design, execution, and monitoring of humanitarian interventions:- lead in identifying, obtaining, and prioritizing unmet demands for data in Regional Office (RO) & Country Offices (COs), including but not limited to conducting quality assessments of data, reviewing, verifying, validating and updating the People in Need (PiN), Children in Need (CiN), targeted people and children.- Ensure the data availability, accessibility, quality, consistency, and coherence across countries in the region for informed and effective preparedness, planning, and reporting; that includes the data of Humanitarian Action for Children (HAC) plans, Emergency Preparedness Planning (EPP), and the Situation Reports (SitReps) Humanitarian Progress Monitoring.• Provide technical support to the country offices and lead the capacity building:- Provide regional emergency response information management (IM) support to country operations within the region,- Capitalize on the existing tools, platforms, and exercises to scale up and replicate by enabling COs to share their experience and learn from the ongoing work,- Build the capacity and the knowledge by leading or arranging webinars about the data from the Humanitarian lens, open communication channels, sharing and exchanging real and practical experiences.• Enabling the use of data and leveraging information and transitioning it to knowledge:- Improve the digital capturing and document security by restructuring and activating the Section ECM central repository,- Maximize the value of real-time monitoring and simplify the communication of data and information by presenting the data in different shapes, developing, and designing various IM products like datasets, dashboards, and maps that provide timely and actionable insights.• Enabling the achievement and implementation of the organization and section objectives and workplan Show less

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  UNICEF State of Palestine

  Mar 2024 - now

  Social Policy Officer (Beneficiary Data Management)