Shamaz Khan

Experience

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  Neon BroadBand

  Jul 2009 - Jun 2010

  Customer Support engineer

  • Configuring, Managing and Maintaining Networking Equipments.• Installing, configuring and administering network technologies• IP addressing and subnetting, Routing concepts• Maintain documents of work perform during the day• Perform Troubleshooting end-to-end between the two sites• Vlan: configuration, switching isl, dotlq• LAN/WAN design and implementation using Cisco routers, hubs and switches• Upgrade Cisco Routers, Switches.

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  CMS Info Systems

  Aug 2010 - May 2013

  FMS Engineer

  Project : HSBC BANK FORT.Network Part:Troubleshooting of LAN- WAN & other Networking Devices & Network Infrastructure. Router-Cisco,Protocol-EIGRP,RIP,OSP& Access List,Firewall,Summarization,Nat Configuration,Summarization Server AdministrationSwitches-Configuring & troubleshooting the High-end switches like 2950,2960,etc catalyst switches.PolycomIOS upgradation; Upgraded the latest ios on cisco routers & switches in different activities.PXE Server: Installation of Common Windows Desktop (CWD) includes OS and basic applications through PXE Server.Emailing System: Troubleshooting Lotus Notes ver 6.5 and 8.00 on Client systems.Remote Assistance through SMS: Providing Technical telephonic support. Blackberry: Hands-on experience on Blackberry 7100,8820g,8700g,8900, Configuration (Business Enterprise Server), Backup and troubleshooting. Conference: Advances Audio-Video Conferencing and Proxima SetupVPN: Configuration of VPN and wireless network Reliance and Photon Data card.Client site Application: IBM AS400 iseries client windows Manager (HUB) ver 5.4, Virtual Private Network(VPN) ver 8.4, Capitaline, CASH IN, HFE, OASIS 4.2, WXP,UPDN, PGP, INWORD-OUTWORD, N1 Query, Bloomberg and Reuters.; Worked as a Customer Support Engineer for Neon Broadband (INDIA) From 1ST July 2009 To 25TH June 2010. JOB PROFILE: Network level, Desktop level calls in network of 650 + Computers. Assembling computers, installing operating systems and connecting them in network. Troubleshooting problems for hardware peripherals & operating system. Providing network solutions. Back end sales operations for the Network Services Section. Current order tracking with vendors & customers. Follow up with the supply chain on delivery / escalate when required. Show less

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  Mahindra Group

  Aug 2010 - Oct 2010

  FMS Engineer

   Handle day to day operations. Operating System installation and repair. Installation and Updating Symantec Antivirus on client system Configuration of printers &handle Printer configuration issues. Configuration of Microsoft Outlook& handle outlook & office related various issue.

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  Allied Digital Services

  Sept 2013 - Dec 2013

  Sr. Customer Support Engineer

  -Assigned at the Client site (Tata Power).

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  Hamad Medical Corporation

  Dec 2013 - now

  HICT Officer

  CERNER(CIS) SKILLS & RESPONSIBILITIES: - Cerner Millennium Solution Knowledge:  Cerner Powerchart for Inpatient & Outpatient. Specialized in Cerner PathNet Laboratory Solutions Cerner Medical Devices Cerner Reporting Tools Cerner Radiology Cerner Core Solution Cerner Registration and Scheduling Cerner FirstNet Carestream Prod DentalResponsibilities: Planning, Leading and proactively working with the team for the successful implementation of the Cerner System. Creates and manages site project plans.• Manages checklists and site engagement.• Manages Schedules and rollout events.• Coordinates weekly touch point meetings with team. Design Clinical workflows to help the Hospitals move from their existing process to a new automated process using Cerner System. Work with the DCW (DELL) Team to gather information, data and document the same in the Data Collection Workbook (DCW) required for building the Cerner System. Knowledge on some of the Cerner builds tools. Validating Cerner System to ensure it is built as per the Hospital needs. Validating data flow between Cerner system and Medical devices. Working on readiness for Go-Live. Providing familiarization sessions and training for end users. Supporting Go-Live for smooth transition into the new system. Troubleshoot issues post Go-Live and helping to resolve the issues. Working on getting statistics and reports. Communicated with Optimization Team for troubleshooting system application errors. Trained nurses on how to access Cerner Powerchart. Supported hospital staff with logging issue in command center. Testing of Physicians access in Power Notes, verified modules functioned worked properly. Trained Staff Members until they are proficient and comfortable with Cerner (CIS) applications. Provided the first ever of support by answering questions and facilitating issues to be logged. Show less