Ingrid C.

Experience

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  Junior entreprise Polytech'Marseille (ex ESIL)

  Sept 2010 - Sept 2011

  Quality Manager Junior Enterprise

  • Guarantee quality policy• Assistance in the construction of quality procedures• Follow-up of the student• Verification that the work complies with the rules

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  Polytech'Marseille (ex ESIL)

  Sept 2010 - Sept 2011

  Responsible for organizing the IT and Internet recruitment forum

  Management of a team of 4 people• Prospecting of companies and partners• Contacts and meetings with companies• Organization of conferences on the subject of informatics, workshops to optimize its CV and recruitment.Experiences:• Managing a team• Organization of a major project• Project follow-up

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  Sophia Conseil

  Jun 2011 - Aug 2011

  Conception/Development Network C# language (Internship)

  • Installing and Configuring a Server (Team Foundation Server 2010)• Implementing communication tools (SharePoint, Visual Studio 2010)• Design and development of a SystrayTool user support application in C # allied to Team Founda- tion Server under VS• Drafting of specifications and detailed specificationsExperiences:• Windows• SharePoint• Visual Studio 2010• Team Foundation Server• C #, UML

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  NQI

  Jun 2012 - Jan 2013

  Technical consultant (Internship)

  • Datamining: Graphically present the raw data from the database in dynamic reports under BIRT• Parameterization of the NQI_Opéra solution for different clients (Toulon conurbation - Marseille Chamber of Commerce, national education, etc.)• Realization of interfaces, input forms, user rights management, implementation of BIRT reports workflows• Writing documentationParticipation in the project monitoring process:• invitation to tender• writing detailed specifications• project implementation• delivery• backExperiences:• BDD: Oracle, Postgress• Javascript, XML,CSS• DataMining: BIRT• Customer Relationship• Project management Show less

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  Monext

  Feb 2013 - Jul 2013

  Web Application Security Engineer (Internship)

  • Application Security ProcessTo carry out the Security Code Review (SCR)This involves:o Apply PCI DSS, OWASPo Conduct intrusion testingo Set up / use the Cenzic Vulnerability ScannerCreation of a dashboard of the Security Code Review (SCR)This involves:o define a schedule for the year 2013 of all the RCS to be carried out according to different parameters such as the audit dates of each application.o follow the redundancies of the non-conformities of the set of applicationso synthesize in a graphic form the important datao follow-up on the latterCoherence of RCS and RSAo integrate new controls into the SCR with the aim of removing the RSA (Application Security Recipe)o integrate Cenzic with RCS in order to make them more comprehensivePatch Management Application SolutionsEstablishing the standard of application logs• FLUP integration processMOA / MOE: Documentation, reflection on possible solutions, indicators ...Creating a first prototype• Participation in maintaining and disseminating guides and standardso Authentication standardo Standard logso Monext Development Guideo Code Reviewer's ManualExperiences:• PCI-DSS, OWASP standards• Intrusion tests• Setting up / using the Cenzic Vulnerability Scanner• Web security methods• Planning and Project Management Process• Writing documents around the PCI-DSS standard methods• Assistance in the construction of safety procedures: quality & methods Show less

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  Planisware

  Sept 2013 - Jan 2018

  Technical consultant - Project Manager

  - Project manager: definition of the objectives, the strategy to be implemented to achieve them according to deadlines, internal schedules and allocated budgets -Reporting: dynamic reporting from databases (Sql, Oracle) -NQI_Orchestra solution according to PCI DSS and OWASP -Installation / Configuration at the client: • SSO with Kerberos (configuration krb5.conf) • LDAP replication - Installation / Integration / Parameterization of the NQI_Orchestra software • Java development / Html / javascript Skills:Project management Environment: Windows, Linux Language: Java, Html, Javascript Database: Oracle, PostgreSql, MySql Security: SSO (Kerberos), LDAP,PCI DSS, OWASP Show less

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  I.V Consulting

  Jan 2017 - now

  Co-Founder & Digital Marketing Specialist

  ▪Website creation (blog, E commerce, entreprise's website... with Wordpress or Prestashop)▪SEO analysis and optimization for websites▪Establishment and management of keyword buying campaigns via the Google Adwords program▪ Crawl, logs, website architecture analysis▪ Writing and managing WEB content▪Creating and managing communities on social networks (Twitter, Facebook, Pinterest...)▪ A/B testing to boost conversions and UX/UI▪ Content marketing strategy▪ Website redesign with SEO and UX objectives▪Increase visitor traffic and conversion rate Show less

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  Landquire LLC

  Dec 2019 - now

  Director of Customer Service

  Customer-Centric Leadership: Successfully directed a high-performing team, enhancing customer satisfaction through strategic leadership, training, and performance optimization while managing relationships with over 300 investors.Strategic Process Improvement: Achieved significant success by implementing data-driven processes and automated workflows, reducing response times, and improving service efficiency for a large investor base.Customer Experience Optimization: Designed and executed successful customer experience strategies, driving measurable increases in Net Promoter Score (NPS), investor satisfaction, and loyalty metrics.Data Analytics & Performance Metrics: Developed and monitored key performance indicators (KPIs) using advanced analytics to identify trends, optimize service delivery, and achieve customer success goals.Investor Relations Management: Successfully managed over 300 investors, providing personalized service, addressing inquiries, and ensuring high levels of satisfaction and engagement, resulting in increased investor trust and retention.Technology Integration: Leveraged CRM systems, AI tools, and analytics platforms to enhance customer and investor interactions, streamline operations, and provide actionable insights, contributing to overall success.Crisis & Escalation Management: Successfully handled high-impact issues, implementing swift resolutions that maintained brand reputation, investor confidence, and overall success in customer service operations. Show less

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  Baymingo boat rentals and tours

  Jan 2020 - now

  Founder & Director of Operations

  Business Development & Strategy: Founded and built Baymingo from scratch, establishing it as a leading boat rental and tour company in Fort Lauderdale through strategic planning and execution.Digital Marketing & Lead Generation: Designed and managed the company website, implemented SEO and digital marketing campaigns, and drove traffic and leads through data-driven strategies, resulting in consistent business growth.Operations & Team Management: Led all aspects of business operations, including team recruitment, training, and management, to ensure a high level of service and operational efficiency.Customer Service Excellence: Developed a customer-focused service model, managed customer feedback, and maintained a high standard of reviews, enhancing brand reputation and customer retention.Financial Management: Oversaw budgeting, financial planning, and resource allocation to maximize profitability while maintaining excellent service standards.Performance Optimization: Continuously optimized processes, tracked KPIs, and implemented improvements to enhance overall business performance and customer satisfaction. Show less