Experience

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  Etisalat lanka (private) limited

  Oct 2007 - Dec 2018

  Duties and Responsibilities:• Planning, designing, installing, configuring, and maintaining Intelligent Network systems• Produced configuration control documents, upgrade documents• Planned and execution of new system installations, integrations, upgrades, expansions, and maintenance ( routers, switches, FWs) • Forecasting capacity requirement of the system based on expected growth of network traffic and system utilization• Evaluation of new products and services to ensure conformity with expected specifications of the company.• Preparing RFP for new system deployment in the service provider environment• Reviewing engineering solutions and quotations prepared by system vendors and conducting Preliminary Acceptance Test (PAT) and User Acceptance Test (UAT)• Executing assigned project related works within the given time frame, cost, and quality• Liaising with service companies/vendors and follow up of the maintenance and repair work carried out by themAchievements:• Designing and developing Intelligent Network related applications/products tailored to the marketing department’s needs• Maintained the customer complaints resolving rate well below the KPI • Analyzing the existing network capacity and traffic pattern to project future needs and develop short- and long-terms plans for updating equipment, adding capacity to the network, adding new licenses to improve the company’s customer experience. Show less Duties and Responsibilities:• Designed, installed, and managed intelligent network systems in a data center environment.• Implemented network security to ensured network security with various levels of Firewalls, IPS, and monitoring tools.• Provided technical supports to restore operational issues, customer complaints (tier 3) and troubleshot system and network faults.• Prepared documentation including processes, policies, architecture diagrams, network designs, deliverables, and project scopes• Developed programming scripts for solution deployments• Provided 24 x 7 on call support for system failures and customer problems• Reviewed and maintained KPI targets. • Reviewed and refined project solutions and documents prepared by 3rd party vendors• Assessed and addressed potential risks of performance of systemAchievements:• Designed and deployed IP network and security infrastructure to integrate IN nodes to core network elements over MPLS network. • Designed and Installed VOIP based RBT system which serves over one million RBT subscribers. This system consists of three nodes operates in separate geographical locations• Migrated site-to-site IPSEC VPNs/policies from Checkpoint platform to ASA Show less

  • Senior Engineer-Network Operations

    Jun 2012 - Dec 2018

  • Engineer – Network Operations

    Oct 2007 - Jun 2012
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  Brown denarusha pty ltd

  Dec 2018 - Dec 2020

  Network engineer

  Duties and Responsibilities:• Managing LAN, WAN, wireless networks• Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP• Managing company’s ERP systems• Troubleshoot day-to-day network issues• Procuring network equipment and managing subcontractors involved with network installation• Configuring firewalls, routing and switching to maximize network efficiency and security• Implementing security measures and basic testing Show less

• 

  Commtel network solutions

  Jan 2021 - now

  Key Accountabilities & Responsibilities:• Accountable for managing the successful delivery of support services, as per the TechnicalServices Agreement (TSA)• Work with customers in the initial phase to build appropriate processes and procedureswhich will be documented and encapsulated into the CSS environment.• Commercial management of the assigned TSA’s, renewals, extensions, and otherappropriate activities such as cost/price/revenues calculations, drafting & updatingcustomer TSA and variation documents, and timely issuing customer services while ensuringcurrency of all stored TSA related documentation• Liaising with support vendors within scope, negotiating support service quotations forinclusion in customer TSA commercial cost estimations and timely issuing of vendor orders• Managing customer expectations & SLA’s and implementing process change to underpincontractual service levels and ensuring high customer satisfaction.• Developing and presenting management reports to key internal and external stakeholders,ensuring clear communication of the customer support value being delivered• Developing and presenting periodic support performance reports to customer stakeholdersat scheduled onsite presentations• Providing problem management support and support team guidance regarding customerissues recorded and under CSS action.• Assisting with any root cause analysis corrective actions that result from CSS activities andinterfacing with customer 3rd party suppliers to bring resolution• Developing root cause analysis reports to document the cause and effect of problemshandled and resolved by the CSS team• Working with Account Managers on pre-sales activities for new/extended support contracts,specifically providing input in terms of service definition, pricing, resourcing etc.• Assisting project tender submissions by providing support cost/price estimations Show less CommTel is a leading international provider of telecommunications design, integration, and support. Specialized in in the business sectors of Mining, Oil and Gas, Transport, Utilities, Carrier, and Public Safety. Duties and Responsibilities:• Preparation of network detail design, implementation, and conduct testing • Implement high level network designs using Visio diagrams• Participate in change advisory board meetings for change management activities• Provide test plans and procedures for network changes and troubleshooting • Arrange maintenance windows and work collaboratively with customers and vendors for resolving network issues• Conduct monthly health checks and provide reports to customers• Network simulation in the lab• Network integration and conduct Factory Acceptance Tests (FAT)• Provide 24x7 on-call support in the roster• Hardware diagnostic, software upgrade and patching Show less

  • Service Delivery Manager

    Jun 2022 - now

  • Network Support Engineer

    Jan 2021 - May 2022