Experience

• 

  Marsh & mclennan companies

  Mar 2000 - Feb 2015

  Market technology manager
• 

  Marsh & mclennan companies (mmc)

  Mar 2000 - Feb 2015

  Market technology manager

  Coordinates, manages and performs technology support for office environment across multiple operating companies at multiple sites. Provides guidance for technical solutions that address business and office requirements. Provides support to end users by installing and assisting with the operation of their workstations, business applications, and related equipment. Manages staff performance and the quality of service provided.Proactively meets with office leadership on a quarterly basis. Follows up on quarterly meetings and shares results. Participates in local office leadership meetings as appropriate. Provides expert advice and consultation to colleagues. Escalates strategic issues and requests.Manages field support operations through internal staff and external vendor support groups. Manages support for all office infrastructure technologies across all tiers. Ensures infrastructure systems are maintained in accordance with service owner guidelines. Ensures staff follows operational guidelines, principles, and processes. Conducts periodic reviews to ensure compliance with regulatory guidelines, company policies, and best practices.Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software. Assists in the setup and operation of audio visual hardware as required by end user. Determines appropriate hardware and software based on corporate policy and end user requirements. Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues. Escalates incidents and questions to appropriate support groups. Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves. May assist in administration and maintenance of technology infrastructure components. Provides coaching and mentoring to subordinates. Performs staff performance and salary reviews.More..... Show less

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  Bny mellon

  May 2016 - now

  EA to Daniel Globerson

  • Executive Assistant

    Dec 2018 - now

  • Desktop Support Technician

    May 2016 - Dec 2018