David H

Experience

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  Jabil

  Jan 1999 - May 2004

  Senoir Repair Technician - SDH Optical Equipment

  Fault diagnoses and repair of SDH Optical, Switch and router cards down to component level.Responsibilities included testing, calibration and repairing the Marconi SDH optical telecommunications TX/RX card. This included the correct diagnoses, repair, and the meticulous setup and testing of faulty cards to strict ISO regulations. Gained experience in repairing other field returned units within the Marconi SDH product line, including Power supplies, routers and tributary cards.Responsible for successfully delivering an urgent upgrade program of all BT's SMA16 optical cards, which involved supervising two test repair operators.The position included writing product fault reports, test documentation and procedures from the operator, engineer and management technical level.Gained experience in repairing other field returned units within the Marconi SDH product line, including Power supplies, routers and tributary cards. Show less

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  Foreshore Ltd

  Jun 2004 - Dec 2011

  Senior Data Center Technician

  Team leader for two Network Operations Technicians.This involved installing, testing, monitoring and troubleshooting different servers technologies and OS, routers and switches, both physical on-prem and remote.Troubleshooting issues for clients via telephone, email and ticket's within a timely manner, ensuring company SLAs are upheld or exceeded.Monitoring of managed servers and devices, ensuring SLAs are maintained. Managing tape rotations and secure storage, document and escalation of errors with backups. Ensured site security is upheld at all times according to PCI-DSSOn a 24-hour 365 shift rotation. Show less

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  SunGard Availability Services

  Jun 2012 - Jun 2014

  Network Operations Data Centre Technician

  Network Operations Centre support for a highly secure data centre environment complying with ISO-27001 and PCI-DSS.Ensure compliance, security, availability and data protections are maintained according to company/client policies.Primary duties involved installing, testing and troubleshooting servers, routers and switches, both physical and remote.Patching of copper and fibre cabling along with testing and troubleshooting current cabling.Auditing of the site, including physical access and assets, Telco, security and cabling.Troubleshooting issues for clients via telephone, email and ticket system within a timely manner ensuring company guidelines are upheld and exceeded.Monitoring of high availability managed servers and devices, ensuring SLAs are maintained. Managing tape rotations and secure storage, document and escalation of errors with backups. Ensure site security is upheld at all times.On a 24-hour 365 shift rotation to ensure complete coverage of the data centre services. Show less

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  Sungard Availability Services UK

  Jul 2014 - Dec 2024

  Business Continuity Recovery Specialist

  Provided support for the company's Disaster Recovery(DR)/Business Continuity(BC) services across multiple sites in the UK.Solely responsible for the national Quick-Ship hardware service, which included network technologies, SAN storage, Intel server hardware, and a fleet of articulated mobile datacentres (DC's).Responsible for ensuring the mobile DCs were maintained, licenced for public use, and ready for invocation 24/7.Management of a DR facility, including a Front/Back Office, Computer Equipment Room (CER) and Work Area resources.This included building security management to ISO-27001 and PCI/DSS compliance.Allocation and installation of CER services for customers, including server, data and network equipment.I have worked with clients throughout the testing lifecycle, providing assistance and support to ensure successful BC tests and invocation utilising the services offered.This was across various technologies, ensuring bare metal recovery to the complete working environment, encompassing Intel Server Hardware, SAN Storage, Router/Firewall/Switching equipment, Windows/Linux Server/Desktop environments, Cloud, and AVAYA phone technologies.This included live disaster situations in and out of office hours.I have documented multiple DR plans, set-up and test procedures, and special instructions for over a hundred customers from various businesses, encompassing large multinationals to local small businesses.Arranged pre/post-test meetings to discuss areas of success and scope for improvement.Ensured compliance/data protections were maintained in line with company/client policies. Responsible for the confidentiality, availability and integrity of company and client information.Ensure all Disaster Recovery Equipment inventory is up to date and patched, including OS and firmware, to ensure 24/7 availability.I have successfully delivered services out of hours for several client disasters nationally. Show less

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  NCC Group

  Sept 2023 - now

  A proactive role ensuring clients’ systems are protected from compromise and data loss through cyber threats, both internally and externally. Focused on Data Loss Prevention (DLP) across channels including email, HTTP/s, endpoint, and perimeter network devices.• Provided support and triaging of incidents from clients’ Data Loss Prevention services, focusing on working with Forcepoint and Proofpoint solutions covering over 2,500 Endpoints.• Triaged daily events, identifying PII/financial data loss within GDPR, PCI-DSS, and government guidelines.• Supported SOC in live triaging of active incidents, adhering to Playbook guidelines and recommending/investigating within Microsoft Defender for Endpoint (MDE) and Splunk.• Monitored log alerts for data ingestion, engaging with clients’ Security Engineering teams when issues arose or tuning was required.• Worked with clients to amend and author Security Analyst Playbooks and reference documentation for DLP.• Conducted weekly meetings with Security Engineers and Data Privacy representatives, presenting data-driven trends and potential issues within the Data Loss Prevention Layered Defence Model.ing, triage and DLP. Show less

  • Cyber Security Analyst R2

    Dec 2024 - now

  • Cyber Security Analyst (DLP) R1

    Sept 2023 - Dec 2024