Gillian Spence

Experience

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  Hughes & Company

  Mar 1992 - Aug 1997

  Personal Lines Broker

  Personal lines insurance - New Business quotation, mid term adjustments and renewals

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  Open & Direct Commercial

  Aug 1997 - Dec 2008

  Team Leader/Broker

  Daily supervision of a team involving day to day administration and management of the office.Assist in ensuring credit control is kept up to date within the teamFoster relationships with Insurers with a view to maintaining existing business and securing new businessLiaise with IT support when necessary to ensure the smooth running of systems.To be conversant with relevant legislation and developments in the provision of insuranceKnowledge and understanding of FSA regulations and guidelines relating to private customersKnowledge and understanding of general insurance and underlying legal principlesThorough knowledge of the regulatory requirements for the supervision of staff including: record-keeping, assessments, attainment and continuance of competence.Knowledge and understanding of relevant company specific procedures.Have the necessary interpersonal skills to motivate, direct and control staff to work towards organization goals. Creates and structures an environment in line with the company value.Demonstrates an understanding of the customer’s environment by looking at situations from the customer’s perspective.Be able to perform consistently and well under constraints such as time and high workload Show less

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  Find Insurance NI

  Dec 2008 - Jul 2015

  Insurance Manager

  Ensure that the business operates effectively and delivers on targetDevelopment and management of long term relationships with clients and insurers based on effective management of each account. Managing the existing and prospective client base to ensure that all customers receive the best possible service at all stages of their interaction with the business. Managing all business within the unit to ensure that it is fully compliant with published regulatory standards Managing the staff to deliver a fully skilled team in place at all times and that is suitably managed and equipped to meet the business needs of the Company Show less

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  Citi

  Jul 2015 - Oct 2015

  Operations Support Unit Supervisor
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  Abbey Insurance Brokers

  Oct 2015 - now

  Insurance technician Abbey Insurance
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  AbbeyAutoline

  Oct 2015 - now

  Senior Insurance Technician