Asha F.

Experience

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  AT&T

  Jun 2013 - Jun 2014

  Mobility Sales & Service Representative

  Answering customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasWork in one or multiple queues/skill sets over various customer contact channelsSell and provision wireless services, products, features, equipment and accessories

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  Time Warner Cable Business Class

  Jul 2014 - Aug 2016

  Commerical Billing Supervisor

  • Monitor agent performance, ensuring adherence to quality standards.• Conduct training sessions, fostering team development and compliance.• Facilitate communication between departments, optimizing operational success.• Implemented strategic billing solutions and streamlined escalation protocols, enhancing customer satisfaction while optimizing team performance metrics• Orchestrated cross-functional partnerships between management and clients, fostering effective communication channels and resolving complex billing challenges Show less

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  Facebook Advertising

  Aug 2016 - Apr 2018

  Subject Matter Expert

  • Enhanced advertiser experience through tailored best practices, boosting satisfaction and resolution.• Communicated across various platforms, improving client interaction and issue resolution.• Supported new hires in mastering Facebook ad tools, ensuring effective team integration.• Served as escalation point, resolving complex issues and maintaining client trust.• Contributed to Business Resources Community, fostering advertiser support and engagement.

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  Spectrum

  Apr 2018 - Jun 2022

  Project Manager

  • Led cross-functional teams in complex service implementation, coordinating with engineering and sales to meet SLOs, while driving 27% improvement in enterprise client retention.• Fostered strategic partnerships between project teams and engineers, optimizing service delivery timelines and enhancing operational efficiency.• Streamlined order entry workflows for complex service solutions, maintaining precise documentation and tracking of implementation milestones.• Developed comprehensive post-sales support strategies, strengthening client relationships and establishing long-term business partnerships. Show less

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  Accenture

  Jun 2022 - Jul 2023

  Program Manager - Privacy and Security EDU

  • Program Manager for Google Safety and Security EDU• Streamlined project workflows through data-driven visualizations and stakeholder management, optimizing educational safety protocols and compliance tracking systems• Orchestrated cross-functional teams using hybrid project methodologies, delivering strategic improvements in learner engagement and completion rates• Pioneered knowledge management solutions through Lucidcharts implementation, revolutionizing organizational documentation and feedback systems• Led stakeholder communications and process optimization initiatives, enhancing project visibility and team alignment across safety and security programs Show less

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  Inteliquent, a Sinch company

  Jun 2023 - now

  Implementation Project Manager

  • Experience in the implementation of voice and data services for medical/residential (requiring HIPAA compliance), businesses, legal firms, financial institutions, and government agencies.• Orchestrate end-to-end project lifecycles including network planning, stakeholder communications, and technical resource coordination for cloud-based voice platforms.• Drive implementation strategies for LAN/WAN infrastructure, managing critical path dependencies and technical requirements for diverse enterprise clients.• Synchronize cross-functional teams for seamless deployment of Microsoft and Cisco voice solutions, ensuring optimal resource allocation and timeline adherence, while ensuring HIPAA compliance for medical organizations and maintaining strict security protocols when required.• Lead complex cloud-based voice platform implementations, orchestrating network planning, stakeholder engagement, and technical resource coordination for enterprise solutions. Show less