Satvasheel Shinde

Experience

• 

  Mphasis an HP Company

  Oct 2010 - Mar 2012

  Senior Technical Support Associate

  • Troubleshooting on Virtual Private Network (VPN)• Resolving Microsoft Exchange & Lotus notes issues • Troubleshooting on Blackberry Enterprise Server (BES) and BOXI • Creating & updating Knowledge Articles for wider teams • Subject Matter Expert(SME) for enhanced troubleshooting

• 

  Vodafone

  Mar 2012 - Jun 2018

  Transition Manager: • Responsible for Customer, Service and Solution on-boarding to ensure the project delivers the required benefits on time and on target, meeting all requirements.• Co-Ordination with customers, management, suppliers and Program Managers by following the project plans immaculately by creating development lifecycles for every individual transition projects• Conducting a detailed due diligence on the scope of work and specific areas to be transitioned• Preparation of project & training plans, and continuous monitoring during different phases• Apply project management, business analysis, change & risks management expertise• Work as single front door for resource modelling with Pre-sales and Business Development team for Enterprise Shared Services India • Translating the MSA KPIs into operational parameters and set up the overall engagement governance• Ensuring that the client responsibilities are adequately discharged to ensure smooth transition• Develop and maintain communication at all levels across the organization to facilitate smooth and effective delivery of projects.• Defining the roles and responsibilities of various participating groups internally within the organization setting up the governance mechanism Show less Business excellence / Transformation :• Identifying areas of improvement.• Promote new ways of working and facilitate change by ensuring buy-in and support at all levels of the service• Worked effectively with people from diverse professional backgrounds, and communicate ideas in clear easy-to-understand terms. • Worked as a Spearhead before the launch of new processes and apply innovation and creativity to fuel success• Responsible for the support of existing processes and customers, as well as implementation of new processes with the help of Service Managers for customers and internal teams. • Process mapping using the tools like Visio, Ishikawa & Mind Maps to stream line the existing processes to achieve maximum operational efficiency & quality by eliminating unnecessary steps, reducing the time cycle & number of iterations.Proven Experience & Accolades : Awarded Six Sigma Green Belt certificate on successful completion of TNPS Improvement project in March 2016. Show less Mobile Device Management System Administrator : • Technical support of the Mobile Device Management Enterprise Customers and their environment within Large Corporate Customers around the world• Responsible for managing technical excellence within the Mobility Team. Including problem management, client liaison, technical architecture, application management and content management.• Responsibility for fully managing the MDM Hosted Estate Customers Data Centre. This included full service management and architecture.• Provide 2nd and 3rd Line Support, supporting customer’s delivering functions under the Vodafone Portfolio.• Investigating and resolving problems, incident handling, availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules.• Worked closely with different teams, both within Clients, Regional managers & Support team, in order to provide managed service to the client.• Specialist providing technical troubleshooting skills to isolate, analyse, and provide resolution to customer issues of moderate to high complexity, with providing instruction and oversight to other teammates. Show less • Working with businesses stakeholders, suppliers, manufacturers, vendors all over the globe and ensure Delivery SLA adherence. • Handle Chats; make proactive phone calls to customers as and when needed.• E2E Supply chain management, new orders, Provide Order status, handled order and service related queries.• Help Desk Support• Basic trouble shooting, resolving rickets and first call resolution.• Escalate the issues as appropriate to the relevant Stakeholder, Management.• Reporting, weekly reviews and dashboards. Show less

  • Transition Manager

    Aug 2016 - Jun 2018

  • Assistant Manager

    Mar 2014 - Aug 2016

  • Senior Executive

    Mar 2013 - Mar 2014

  • Executive

    Mar 2012 - Mar 2013
• 

  Capita

  Jul 2018 - now

  Management of end-to end execution of complex projects from initiation through design to delivery to successful implementation to achieve the business outcomes agreed, within the agreed time, cost and quality parameters. Key Responsibilities:• Project / Program Management - Day-to-day management and leadership of the project and the project team, Provide effective leadership and management controls. Set project controls. Set appropriate delivery methodologies. Manage effective transition between project phases. Identify and set appropriate Project Controls. Manage performance and report progress to sponsors. Create and lead the project to deliver the agreed outcomes within time, cost and quality constraints. • Governance - Support effective governance and decision making. Ensure benefits are identified, understood, measured, tracked and owned. Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies. • Financial Management - Develop and track within budget • Resource Management - Identify skill requirements; and deploy and develop resources. • Change Management - Ensure effective change management processes are in place to agree and document changes to deliverables as agreed with stakeholders. • Stakeholder Management - Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate. Show less

  • Program Director

    Dec 2023 - now

  • Program Manager

    Nov 2019 - Mar 2024

  • Senior Project Manager

    Jul 2018 - Nov 2019