Joe Kempsell

Experience

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  Enterprise

  Jan 2004 - Jan 2009

  Vehicle Acquisition Supervisor

  Responsible for ordering and tracking new vehicle inventory; coordinating delivery of units to dealerships and transport to rental locations; processing and tracking of Accounts Payable; and managing teams of drivers. Assessed existing order tracking and data management systems, then streamlined tracking and documentation, which reduced time spent on data entry and tracking and improved fleet management across the organization. After 6 months, these improved processes were rolled out across all Colorado regions. Collaborated with rental management to anticipate peak fleet demand, and with remarketing department to identify ideal vehicle configurations for post-rental sales. Then, developed, tested, implemented, monitored and trained staff on improved ordering processes to maximize revenue from rentals and post-rental sales. Improved processes minimized lost revenue during peak demand, and also reduced depreciation to vehicles accruing during off-peak time. Crafted Dealer Buying Arrangement proposals for delivery of factory-ordered units: determined ideal locations to receive purchased vehicles to minimize drive time to final destination, and negotiated fees for vehicle preparation, inspection and delivery. Actively engaged with rental branches in advance of large corporate orders to assess needs and coordinate fleet deployment with other regions/states, to guarantee successful fulfillment of clients’ requirements. Supervised fleet mobilization following natural disaster: quickly deployed additional vehicles to damaged areas by pulling units from other locations and from units intended for resale. Coordinated rapid response with rental and remarketing departments, as well as with drivers to ensure timely delivery to damaged regions. Show less

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  The Art Institutes

  Jan 2009 - Jan 2011

  Assistant Director of Admissions

  Responsible for interfacing with prospective students during pre-enrollment, application and enrollment; assisting prospective students seeking admission and financial aid; liaising with department chairs, academic administration and the financial aid department, to ensure successful student placement; and tracking productivity and sales conversions. Worked with senior administration to integrate and standardize applicant tracking systems used to enroll and retain students, resulting in more cohesive reporting and tracking across the department. In addition to spotting and addressing potential enrollment problems more quickly, enabled more precise monitoring of team members’ individual productivity. Managed assigned caseload and worked with team members to meet eight annual enrollment deadlines, by tracking admissions documentation and financial aid status, as well as working one-on-one with enrolled students to manage the enrollment process and troubleshoot individual issues. Show less

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  Urban Lending Solutions

  Sept 2011 - Mar 2015

  Responsible for reviewing mortgage loan files to ensure in-line tasks completed by the loan officer, processor and underwriter adhere to bank guidelines, promptly directing error corrections, then generating the closing package for settlement agents to have borrowers sign at the loan closing. In pursuit of developing a system to deliver consistent quality in closing loan files, created a Microsoft Excel-based tool which provided an efficient roadmap with embedded guidance on the closing process. Served as a resource and liaison for new closers by assisting them with software and equipment troubleshooting, or providing direction on where to obtain their desired information. Show less Responsible for reviewing complaints from mortgage holders in default (or at risk of entering default), research performed by Customer Advocates into key aspects of each case, and ultimate resolution in order to ensure compliance with bank and government regulations. Became top-producing Inline Auditor in my group by developing improved processes and tools to ensure consistency and accuracy in case review process, resulting in more consistent auditing results and increased focus on key aspects of customer accounts. More streamlined review process allowed faster case resolution by Customer Advocates, as well as reducing banks’ exposure to risk. Provided coaching and direction to team members at all points during the case resolution process, from initial receipt of case thru research and closure, to ensure required quality metrics were met. Coached Customer Advocates to better understand what additional research may be needed to meet government and bank regulations in achieving case resolution. Acted as expert resource to Customer Advocates by providing tools and education coaching throughout case resolution process; this proactive coaching improves Customer Advocates’ accuracy and processing efficiency, which results increased productivity and accuracy for the entire group. Show less Responsible for assessing customer complaints; researching all pertinent aspects of each case at the lending institution and in loan origination documents, requesting additional third-party documentation when needed; and working with auditors and research analysts to resolve potential or actual defaults. Designed and implemented rigorous task tracking and follow-through processes, to adhere to tight case management deadlines set by national banking regulatory agencies. Monitored deadline compliance with external service providers, and liaised with senior staff to identify and resolve problems as needed. Worked with internal auditors to clarify and adhere to corporate, state and federal regulations; built relationships with case auditing staff to improve awareness of new and changing regulatory requirements. Maintained a 100% quality score. Streamlined communications with external business referral sources and internal stakeholders (auditors, analysts) by creating and optimizing email templates and follow-thru processes, and trained staff on providing consistent and accurate information across and outside of the company. This reduced time spent re-circulating documents internally, freeing up time for senior staff. Show less

  • Mortgage Loan Closer

    Jan 2015 - Mar 2015

  • Default Servicing Inline Auditor

    Sept 2011 - Dec 2014

  • Customer Advocate

    Sept 2011 - Oct 2012
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  Westcon-Comstor North America

  Apr 2016 - Apr 2019

  Account Manager

  Responsibilities included:- Developing partnerships with security vendors and resellers, and closing the sales. Currently supporting Direct Market Resellers.- Generating and following up on customer quotes throughout the sales cycle, processing purchase orders, and providing post-sale follow-up. Proactively developed an Excel-based tool to build distribution quotes more quickly.- Providing a point of contact for vendor and resellers inquiries, troubleshooting and customer service.- Gaining general understanding of customer business and strategic plans as they relate to Westcon-Comstor products and services to identify upselling (e.g. transceivers, deployment services) and cross-selling opportunities (e.g. tying in a load balancing or SEIM product from another vendor in with a firewall sale).- Monitoring performance of accounts and identify at-risk customers and areas of opportunity. Show less

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  TD SYNNEX Multi-Country Area (English)

  May 2019 - Sept 2021

  Cloud Product Manager

  • 2 years experience as Product Manager managing technology products, specifically the Cisco XaaS portfolio that includes network management, collaboration, security, and other cloud-based products.• Proactively designed, created, and implemented pricing, ordering, and reporting tools to bridge gap between distribution and vendor systems and optimize processes.• Providing leadership to sales team on cradle-to-grave issues from quoting through ordering, to fulfillment, and post-sale support.• Evangelizing the importance of clarity, professionalism, and accountability with account managers when selling Cisco’s XaaS solutions.• Experience creating process documents (e.g. obtaining invoices in a cloud marketplace platform) for the sales team to self-serve and decrease response times.• Understanding that meeting SLA’s is important but prioritizing the right thing is equally important. Show less

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  DISH Network

  Jan 2023 - now

  Sprinklr Product Manager