Keona Crosbie

Experience

• 

  Best Buy

  Nov 2015 - Sept 2016

  Customer Service Specialist - Mobile Department

  • Met daily sales targets activating mobile devices and services• Consulted with customers about billing options and insurance for cellphones• Complied with mobile service standards to generate cellphone plan applications• Accommodated customer concerns on cellphone protection claims • Retained knowledge on products sold in all departments to cross-sell to customers • Completed approximately 30 reward cards & 2 store credit cards customer applications per shift to boost company sales Show less

• 

  NYC Department of Health and Mental Hygiene

  Jul 2017 - May 2018

  College Aide

  • Designed and managed the Deputy Director’s monthly $35K inventory budget tracker.• Performed facility inspections to report on labor quality and track inventory levels.• Coordinated the maintenance requests for 25+ healthcare facilities, ensuring timely service completion.

• 

  Horizon Media

  Oct 2018 - Jul 2023

  • Oversaw the project management, forecasting, billing, and budget tracking processes, ensuring timely and accurate delivery of client service and operational efficiency• Implemented comprehensive reporting on media performance metrics, enabling clients to refine and optimize their media plans effectively • Streamlined the payment reconciliation process through close collaboration with the AP/AR team, resulting in a significant reduction in billing discrepancies• Innovated client billing processes, effectively reducing payment delays and enhancing team productivity Accounts: Discovery, BET, Paramount Network, MTV

  • Client Operations Manager

    Apr 2022 - Jul 2023

  • Operations Analyst

    Jun 2021 - Apr 2022

  • Senior Billing Associate

    Jul 2020 - Jun 2021

  • Billing Associate

    Oct 2018 - Jul 2020
• 

  Hearts & Science

  Feb 2024 - now

  • Senior Manager, Budget Project Management

    May 2024 - now

  • Supervisor, Budget Project Management

    Feb 2024 - May 2024