Riley Barnes

Experience

• 

  Prudential Financial

  Dec 2003 - Apr 2024

  ● Standardized global compliance training across 7 countries, improving consistency and regulatory alignment.● Built a translation framework that reduced vendor costs and improved turnaround times.● Streamlined training tracking, eliminating 75% of redundant processes. ● Led a team of 12; introduced Kanban, reducing cycle time by 32%.● Increased vendor utilization to 100% through workflow optimization. ● Reduced development timelines through agile and design thinking.● Cut average call handle time by 40 seconds through targeted design. ● Created and delivered blended learning programs that improved performance and engagement. ● Provided end-to-end training solutions, including analysis, design, and facilitation. ● Trained new hires and developed standardized training plans. ● Managed financial operations related to customer transactions.

  • Learning & Development Consultant

    Sept 2021 - Apr 2024

  • Manager, Learning & Development

    Jul 2020 - Sept 2021

  • Senior Instructional Designer

    Jan 2017 - Jul 2020

  • Instructional Designer

    Oct 2014 - Jan 2017

  • Training Consultant

    Jul 2008 - Oct 2014

  • Senior Operations Associate

    Jan 2005 - Jul 2008

  • Operations Associate

    Dec 2003 - Jan 2005