Emily Allen

Experience

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  Mesa Family Services

  Jun 2003 - Jul 2006

  Case Manager

  • Collected, analyzed, and evaluated data to track performance and important developments.• Communicated and collaborated in a professional manner with a diverse group of clients, managers, and subject matter experts.• Compliance monitoring. • Maintained accurate records and distribute monthly reports to caseworkers. • Cross-functional communication.

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  Promise House

  Jul 2006 - Oct 2014

  Case Manager

  • Provided daily support and acted as a single point of contact for existing and new clients to enable them to meet predetermined objectives.• Acted as liaison between management and client and reported on status utilizing CRM.• Conducted quality control with records to ensure accuracy for auditing purposes.• Monitored and tracked program expenses in order to stay within annual budget.• Coordinated weekly and quarterly objective reviews.• Provided comprehensive and thoughtful review of escalated issues and provided direction to resolve.• Understand, write, communicate and monitor new information, policies and procedures. Show less

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  Intel Security

  Oct 2014 - Mar 2017

  Sales Operations Analyst

  • Prepare monthly and quarterly reports for revenue, productivity and key performance metrics.• Create and analyze reports in Salesforce and Excel to help build and improve operational efficiencies.• Record management for the outbound call team on all Marketing Qualified Leads in Salesforce.• Responsible for coordination, delivery and follow through of outbound call campaigns for Sales and Business Development teams.• Produce team and executive communications by composing daily productivity updates, departmental alerts, presentations and the quarterly newsletter.• Management of confidential records that includes employment dates, promotions, termination dates and employment history.• Schedule and record all team meetings and provide summary to management.• Develop, maintain and track all quarterly awards and incentives.• Event planning and management.• Effective use of time management and organizational skills to ensure daily operations are productive and high quality. Show less

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  McAfee

  Mar 2017 - Apr 2019

  Talent Enablement Specialist

  • Created and implemented a global job shadowing program for children of McAfee employees. Developed program parameters, processes and training materials. Global leader of the program, which includes volunteer management of 15 global site coordinators and 40+ local volunteers.• Create and manage talent and culture content for McAfee website.• Coordinate training sessions and work with vendors and facilitators in planning of trainings.• Coordinated the migration of McAfee’s on-demand e-learning platform for 2000+ employees in collaboration with IT and the Learning Management team.• Manage initiatives to successfully promote McAfee externally, both locally and nationally. Includes survey implementation and cross-functional collaboration for culture brief completion. Resulted in McAfee being named a Top 100 Place to Work in DFW and nationally certified as a Great Place to Work for 2017/18.• Partner with HR communication team to create talent initiatives and culture-related programs.• Helped to design industry leading technical leadership program platform for the Principal Engineer process.• Reporting and analytics for global e-learning consumption and program objectives. Show less

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  Darling Grape

  Apr 2019 - now

  Small Business Owner

  Handmade, Home and Event Wreaths