Petro Drozdiuk

Experience

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  Kopex Group Serbia

  Oct 2010 - Feb 2013

  CNC Operator

  • Manufacturing, computer numerical control (CNC)• Checking machine parts and performing minor adjustments as necessary• Supervise the machines while they execute the tasks and make any necessary adjustments to produce a better result• Perform inspection of co-worker’s work and revisit the quality of my own work• To report accurately of the work performed, findings or results of inspections and timely assess materials used in the completion of assigned work

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  SILK ROUTES

  May 2013 - May 2016

  Shop Manager

  Creative gifts orders and processing Responsible for the daily managing of staff and the assigning of duties Managing and motivating staff to increase sales and ensure store efficiency Analyzing store sales figures and adjusting sales strategy of specific products Developing, researching and implementing marketing strategies Maintaining awareness of market trends and monitoring local competitors Managing up to 6 members of staff Manage budgets set by Retail Area Managers Manage and address shrinkage and stock loss Maintaining accurate records of all pricings, sales, and activity reports Ensuring all corporate and local regulations and procedures are met and complied with. Show less

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  Aviacontact

  Oct 2017 - Jun 2018

  Customer support flight reservations

  End-to-end support regarding all flights bookingsTo manage and follow up on airline ticket reservationsHandling and timely answering incoming emailsProvide additional services to customer requestsTo ensure accurate distribution of e-tickets to customers

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  Boots Opticians

  Nov 2019 - Nov 2021

  Optical Assistant Consultant

  Carrying out pre-screening tests such as retinal imaging and pressure and visual field testingMaking follows up appointments for customersMaking adjustments to frames as per customer needsHelping our customers find the perfect products tailored to their lifestyles and requirementsBuilding a great rapport with customers by listening and understanding their needsOrdering and dispensing of glasses and contact lensesSupport other colleagues within the stores to develop their knowledge and skills Show less

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  David Clulow

  Nov 2021 - Jul 2022

  Team Supervisor

  Coach Associates to consistently deliver effective selling behaviours resulting in high customer engagement.Know the product inside and out and share your knowledge on identified best sellers and key items.Be an ambassador for the Luxottica Brand.Support and drive sales in partnership with the Store Manager.Responsible for assisting the Store Manager by supervising all daily selling activities and leading the store team. Driving and exceeding sales goals and ensuring that customers’ needs are met is always a top priority. Show less

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  Specsavers

  Nov 2022 - May 2023

  Clinic Supervisor

  Daily meetings with staff about workload, responsibilities and target Supervisor of front desk and collections.Provide daily training to new staff.Mentor and coaching to operational staff.Ownership of KPIs/targets and encouraging teams.Create an environment for a “Customer First” culture team player in ensuring team outputs are accurate and achieved.

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  Microsoft 365 Partner

  Nov 2023 - now

  Microsoft IT Customer Service Advisor

  IT Customer Service Advisor for Microsoft Office 365.Delivering exceptional customer service to Microsoft 365 Very Small Business customers during their onboarding journey.Providing a great customer experience while acting in a professional and understanding manner when liaising with customers on the phone, via email, or chat.Going the extra mile to engage with customers and understand their business needs.Working with the team to identify and deliver positive changes and business efficiencies.Staying up to date with Microsoft 365 products comprehensively to advise and assist our customers in setting up and choosing the right products for their business.Prioritising and processing customer help requests in a fast-paced environment. Show less