Crystal Lim

Crystal Lim

Followers of Crystal Lim339 followers
location of Crystal LimSingapore

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  • Timeline

  • About me

    Final Year student | Air Transport Management @ SIT

  • Education

    • Singapore Institute of Technology

      2022 - 2025
      Bachelor of Science - BS Air Transport Management
    • Temasek Polytechnic

      2017 - 2020
      Diploma of Education Hospitality Administration/Management
  • Experience

    • Changi Airport Group

      Sept 2019 - Sept 2021

      - Provide support to Duty Terminal Manager (DTM) in daily terminal operations - Incident management (late baggage, flight delays, medical cases etc.) - Assist Duty Terminal Manager with day-to-day operations within the terminals, and ensure passengers' satisfaction by providing good customer service - Rolling out of service recovery cart whenever needed (i.e during late baggage, delayed flights, any other special situations) - Assist with last-minute gate change - Crowd Control Duties- Attained Best Team Intern award

      • Changi Youth Ambassador

        Mar 2020 - Sept 2021
      • Changi Youth Ambassador

        Sept 2019 - Feb 2020
    • FastJobs

      Jul 2021 - Jan 2022
      Admin Temp

      - Provide general administrative support - Onboarding of gigs - Support and assist with marketing events and project coordination- Paperwork management both physical and digital- Attend to calls ensuring customers inquiries and manage appointments in a prompt and professional manner

    • P-Serv Pte Ltd

      Nov 2021 - Apr 2023

      - Roving around the terminals to offer value-added services to passengers i.e meet and greet services, trolley and baggage assistance, giveaway items - Assisting with wayfinding - Crowd control - Providing any sort of assistance to passengers i.e medical assistance- Lost & Found duties - Handling all customer/passengers' enquiries face-to-face, through telephone or virtual platform - Managing runners on a day-to-day basis- Customer Service (Handling complaints/feedbacks from customers and raising them to the necessary parties)- Fleet managing (Ensuring all orders have a driver by pushing orders out to the various delivery platforms)

      • Changi Service Ambassador

        Dec 2022 - Apr 2023
      • Team Lead for Changi Eats

        Nov 2021 - Nov 2022
    • PERSOLKELLY

      Apr 2023 - Mar 2024
      Ground Operations Staff

      - Assist arrival passengers to fill up their Singapore Arrival Card (SGAC)- Crowd/Queue management

    • Changi Airport Group

      Sept 2024 - now
      Intern, CIQ Implementation
  • Licenses & Certifications

    • Social and Behavioral Educational Researchers

      CITI Program
      Aug 2024
      View certificate certificate
    • Edusave Merit Bursary

      Ministry of Education, Singapore (MOE)
      Apr 2018
    • Edusave Certificate of Academic Achievement 2018

      Ministry of Education, Singapore (MOE)
      Oct 2018
    • Social and Behavioral Responsible Conduct of Research

      CITI Program
      Aug 2024
      View certificate certificate
  • Honors & Awards

    • Awarded to Crystal Lim
      Best Term Intern Changi Airport Group Feb 2020 Awarded the best term intern during the internship with Changi Airport Group.
  • Volunteer Experience

    • Volunteer Leader

      Issued by Heartware Network on Jun 2021
      Heartware NetworkAssociated with Crystal Lim
    • General Volunteer

      Issued by Heartware Network on May 2019
      Heartware NetworkAssociated with Crystal Lim
    • General Volunteer

      Issued by Heartware Network on May 2022
      Heartware NetworkAssociated with Crystal Lim
    • Logistics and Welfare Volunteer

      Issued by People's Association on Dec 2021
      People's AssociationAssociated with Crystal Lim