Crystal Lim

Experience

• 

  Changi Airport Group

  Sept 2019 - Sept 2021

  - Provide support to Duty Terminal Manager (DTM) in daily terminal operations - Incident management (late baggage, flight delays, medical cases etc.) - Assist Duty Terminal Manager with day-to-day operations within the terminals, and ensure passengers' satisfaction by providing good customer service - Rolling out of service recovery cart whenever needed (i.e during late baggage, delayed flights, any other special situations) - Assist with last-minute gate change - Crowd Control Duties- Attained Best Team Intern award

  • Changi Youth Ambassador

    Mar 2020 - Sept 2021

  • Changi Youth Ambassador

    Sept 2019 - Feb 2020
• 

  FastJobs

  Jul 2021 - Jan 2022

  Admin Temp

  - Provide general administrative support - Onboarding of gigs - Support and assist with marketing events and project coordination- Paperwork management both physical and digital- Attend to calls ensuring customers inquiries and manage appointments in a prompt and professional manner

• 

  P-Serv Pte Ltd

  Nov 2021 - Apr 2023

  - Roving around the terminals to offer value-added services to passengers i.e meet and greet services, trolley and baggage assistance, giveaway items - Assisting with wayfinding - Crowd control - Providing any sort of assistance to passengers i.e medical assistance- Lost & Found duties - Handling all customer/passengers' enquiries face-to-face, through telephone or virtual platform - Managing runners on a day-to-day basis- Customer Service (Handling complaints/feedbacks from customers and raising them to the necessary parties)- Fleet managing (Ensuring all orders have a driver by pushing orders out to the various delivery platforms)

  • Changi Service Ambassador

    Dec 2022 - Apr 2023

  • Team Lead for Changi Eats

    Nov 2021 - Nov 2022
• 

  PERSOLKELLY

  Apr 2023 - Mar 2024

  Ground Operations Staff

  - Assist arrival passengers to fill up their Singapore Arrival Card (SGAC)- Crowd/Queue management

• 

  Changi Airport Group

  Sept 2024 - now

  Intern, CIQ Implementation