Asad Malik

Experience

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  Telenor

  Feb 2006 - Feb 2007

  Accounts Executive
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  G.O.A Outreach BPO

  Feb 2007 - Jun 2009

  Sales Team Lead

  Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make salesInform customers about all products in the company, their uses and benefitsTake orders made by customers and ensure that they are successfully delivered to them in due timeFollow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfactionEnsure proper documentation in the information system in due time and check through them for accuracyInteract closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum resultsEnsure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuouslyCreate good relationship with team members and motivate them to put in their best to work in order to achieve maximum resultsEvaluate sales records periodically to make balances and ensure that sales figures tally with number of goods soldCoach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills Show less

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  J Telemarketing

  Jul 2009 - Jun 2015

  Team Lead

  *Meeting the targets* Improving performance by raising efficiency* Reporting to senior level management* Prepare Daily, Weekly & Monthly Reports* Follow up with weak team agents* Coordinate with Management* Manage team performance & progress* Focus on Monthly Revenue* Training of new agents* Work with agentsAdvises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.Influences customers to buy or retain product or service by following a prepared script to give product reference information.Documents transactions by completing forms and record logs.Maintains database by entering, verifying, and backing up data.Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.Maintains operations by following policies and procedures; reporting needed changes.Maintains quality service by following organization standards.Maintains technical knowledge by attending educational workshops; reviewing publications.Contributes to team effort by accomplishing related results as needed. Show less

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  Flydubai

  Jul 2015 - Oct 2023

  Developing and executing sales plans to meet and exceed monthly and quarterly sales goalsGrowing business through the development of new leads and new contactsIdentifying new revenue opportunitiesBuilding business relationships with current and potential clientsAttending networking events to attract and retain clientsDeveloping and executing sales and marketing strategies to grow businessMaintaining and updating sales, marketing, and business development plansAssisting with marketing and promotional projectsCollaborating with management on sales goalsSupport the team with other responsibilities as required Show less Conduct market research to identify selling possibilities and evaluate travel agents needsActively seek out new sales opportunities Set up meetings with potential travel agents and listen to their wishes and concernsformulate and implement a market-oriented activity plan by leading all outdoor sales activities with the new and existing business for flydubai with the aim of achieving the set revenue targets at the lowest possible cost.Achieve the set revenue targets by maximizing the best yield / volume mix whilst determining the market potential and exploiting market opportunities with all available resources.Ensure all call reports are submitted to the designated departmental head on timePrepare Weekly reportPrepare and deliver appropriate presentations on products and servicesCreate frequent reviews and reports with sales and financial datameeting with travel agents virtually or during sales visitsestablishing new businessmaintaining accurate recordsattending trade exhibitions, conferences, and meetingsreviewing sales performanceworking towards monthly or annual targets. Show less Analysing commercial data such as budgets, sales results and forecastsModelling business processes and identifying opportunities for process improvements​.Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.Creating functional specifications for solutions​.Estimating costs and identifying business savings​.Simplifying information and deciphering technical jargon so it is easily understood by the whole team​.Implementing and testing solutions​.Supporting business transition and helping to establish change.using data modeling techniques to identify ways in which an organization can operate more effectively.communicate with senior people in organizations to find out what they hope to achieveand formulate ways for businesses to improve, based on previous researchUpdating, implementing and maintaining procedures.Performing requirements analysis. Show less Prepare Contact Center performance reports daily, weekly and yearly basis, implemented procedures to enhance the reservation process.Providing sales for FIT’s, Groups, Holidays, and VisasIdentified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction. Answer to the escalations of Contact Center agentsEnsured documentation and analysis of reports to enhance the operationsProviding assistance to travel shops across Pakistan and AirportsConduct interviews and evaluations for potential new hiresPrepare roster, attendance and payrolls. Assist to develop new policies for Contact Center Show less

  • Business Development Executive

    Mar 2022 - Oct 2023

  • Sales Executive

    Mar 2021 - Oct 2023

  • Business Analyst

    Mar 2021 - Feb 2022

  • Customer Services Supervisor

    Jul 2015 - Mar 2021
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  Flydubai

  Jul 2024 - now

  Assistant Sales Manager