Zachery Small

Zachery Small

Front Desk Representative

Followers of Zachery Small56 followers
location of Zachery SmallFort Collins, Colorado, United States

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  • Timeline

  • About me

    Enthusiastic IT Help Desk Professional | Committed to Learning and Providing Top-notch Technical Support

  • Education

    • Front Range Community College

      2024 - 2026
      Associate of Science - AS Computer Science
    • DataCamp

      2023 - 2024
      Data Analysis with Python Certificate Data Analytics
    • CompTIA Tech Career Academy

      2024 -
      A+ Certification, In Progress COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

      Essential skills in hardware, software, networking, and troubleshooting, with an increased focus on security, networking, and software troubleshooting

    • Fort Lupton High School

      2003 - 2008
      High School Diploma
    • Healing Arts Institute - Company

      2016 - 2016
      Massage Therapy 600hr Certificate Massage Therapy/Therapeutic Massage
  • Experience

    • Boulder Broker Roadway Inn & Suites

      Jan 2016 - Jan 2017
      Front Desk Representative

      Process guest arrivals/check-ins including all necessary paymentsUtilized computer systems for booking reservationsProvide high level customer service in person and via phoneResearch comparable hotels for market trends and pricing to maximize revenues Demonstrate professional demeanor when handling unruly or unhappy guests

    • Limelight Electrical

      Jan 2018 - Jan 2019
      Apprentice Electrician

      Assisted licensed electricians in installing, repairing, and maintaining electrical systems for residential and commercial properties.Conducted wiring, conduit installation, and troubleshooting under the supervision of journeymen electricians.Interpreted blueprints and schematics to complete installations and repairs accurately.Maintained compliance with safety protocols and building codes to ensure safe working conditions.Organized tools and materials for daily operations, supporting project efficiency and timeliness. Show less

    • Cobey Chiropractic

      Nov 2019 - Aug 2020
      Licensed Massage Therapist

      I collaborated with a chiropractic professional to develop comprehensive plans for massage therapy services.Demonstrate excellent customer service skills with each client and co-worker Encourage clients to upgrade treatments and sign up for membershipsComplete consecutive 60, 90 and 120 minute sessions Specialties: Sports, Deep Tissue/Neuromuscular, Swedish, Cupping, Hot Stone

    • Jade Designs Limited Liability Co.

      Nov 2022 - Aug 2023
      Company Owner

      I served as the proprietor and manager of a business specializing in Commercial Flooring Installation.

    • Oxi Fresh

      Aug 2023 - Jun 2024
      Carpet Technician

      Perform professional carpet cleaning services using environmentally friendly techniques and equipment.Assess client needs and recommend appropriate cleaning solutions, delivering excellent customer service.Manage appointment scheduling and client interactions to ensure a seamless service experience.Operate and maintain cleaning equipment, adhering to safety and operational standards.Provide post-service consultations to educate clients on maintenance tips for extending service results. Show less

    • Woodward, Inc.

      Jun 2024 - Feb 2025
      Information Technology Support Analyst

      Develop and deploy computer imaging systems for company hardware, ensuring seamless integration and functionality across platforms.Troubleshoot hardware and software issues during imaging processes, resolving technical problems efficiently.Manage large-scale deployments and migrations, maintaining adherence to company standards and deadlines.Collaborate with IT teams to implement system updates and configurations to improve user experience.Provide technical support and documentation for end-users, assisting with system navigation and troubleshooting. Show less

  • Licenses & Certifications

    • Data Analysis with Python

      DataCamp
      Jan 2024