Isaki Lungu (BSc MSc)

Internet Service Provider: Customer Help Desk Support

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Windhoek, Khomas, Namibia

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Timeline
About me
Management Consultant | Systems Thinking Trainer | Transformation Coach
Education
- The Institute for the Management of Information Systems
  -
  IMIS Higher National Diploma Management of Information Systems
  Professional status: Management of Information Systems qualifications are administered by BCS,The Chartered Institute for IT. BCS is the leading industry body for IT and has been setting the standards in IT education and practice for more than 50 years.
- University of Hertfordshire
  2015 - 2016
  Master of Science (MSc) Business Analysis and Consultancy
- University of Hertfordshire
  -
  Bachelor of Science (Honours) Computer Science
Experience
- Internet Solutions
  Oct 1998 - Aug 2001
  Internet Service Provider: Customer Help Desk Support
- Standard Bank
  Sept 2001 - Nov 2004
  Enterprise IP Networks: Network Analyst
  Network Management – 3rd Level Support
- First National Bank - South Africa
  Jan 2005 - Jun 2006
  Enterprise IP Networks: Networks
- SixthSense Business Consulting
  Jun 2006 - Jan 2008
  Entrepreneur:Co Founder
- Standard Bank Group
  Jan 2008 - Aug 2015
  - Technology Operations: Business Planning and Strategy Control
    Jun 2014 - Aug 2015
  - Service Management: Technology Enablement
    Aug 2012 - Jun 2014
  - Service Management: IT Monitoring and Reporting
    Dec 2008 - Aug 2012
  - Enterprise Storage: Storage Area Networks
    Jan 2008 - Dec 2008
- Management Consultants
  Aug 2015 - Oct 2016
  Management Consultant
- Greenfolk Management Consultancy
  Oct 2016 - now
  Management Consultant
  Business Performance Management and System Dynamics Practice
Licenses & Certifications
- Senior Leadership Development Program
  GIBS/Standard Bank Global Leadership Centre
  May 2010
- Targeted Selection — Interview techniques
  Deloitte
  Feb 2010
- Storage Foundations - Enterprise
  Hitachi Data Systems
  Jun 2008
- Fundamentals of Financial Markets
  Apr 2008
- VERITAS Cluster Services 5.x for Solaris
  Veritas
  Mar 2007
- VERITAS CommandCentral Storage 5.0
  VERITAS
  Mar 2007
- VERITAS Storage Foundation 5.x for Solaris
  Veritas
  Mar 2007
- Certificate in Structured Network Cabling Installation
  Molex
  Feb 2005
- ITIL v3 Foundation
  INFORMATION SYSTEMS EXAMINATIONS BOARD LIMITED
  Jan 2009
- ITILv3 Service Design
  INFORMATION SYSTEMS EXAMINATIONS BOARD LIMITED
  Jul 2011