Claire Buckingham

Experience

• 

  Ideal Shopping Direct

  Jun 2005 - Jul 2006

  Buyers Assistant
• 

  Travelex

  Aug 2006 - Aug 2008

  • Marketing Assistant

    Apr 2008 - Aug 2008

  • Business Support Coordinator

    Aug 2006 - Aug 2008
• 

  Chameleon Communications International

  Sept 2008 - Dec 2008

  Events Assistant
• 

  BGL Group

  Jan 2009 - May 2009

  Team Assistant
• 

  Inside Track

  Aug 2009 - Dec 2011

  Events Executive for Peugeot
• 

  Travelex

  Aug 2010 - Aug 2011

  Customer Service Adviser (part time)
• 

  National Policing Improvement Agency

  Dec 2011 - Aug 2013

  Project Administrator
• 

  The Bull Hotel

  Feb 2014 - Feb 2016

  Conference and Events Coordinator

  • Meet hotel revenue targets for profitable wedding and seasonal events • Organise and manage all weddings; from the first enquiry to overseeing the smooth running of the day. • Provide regular financial and booking updates to the General Manager • Manage the promotion of public events and Christmas campaigns on the Bull Hotel website, social media sites, local magazines and direct mail • Provide excellent customer service over the phone and face to face site visits for all event, conference and wedding enquiries• Oversee and manage the reception team, ensuring that they are providing the best customer service • Oversee and manage the staff during events; ensuring that timings are adhered too and that the customers are treated respectfully and requirements are catered for• Ensure that every customer receives an attractive and bespoke proposal to guarantee a conversion into a booking, maintaining regular contact with the client to ensure that their event runs smoothly over the day. • Provide contracts, function sheets and coordinating the pre-event meeting• Work closely with the reception staff, reservations manager, duty managers and hotel chefs to ensure a smooth running of each event Show less

• 

  AACP

  Mar 2016 - Mar 2020

  Education and Training Coordinator

  Responsibilities Include; • Manage and organise the AACP Annual Conference and regional road shows, including the liaison between the venue, the speakers and the trade. • Onsite management at the AACP Conferences, ensuring the smooth running of the day• Provide regular financial updates for courses and conference bookings to the company CEO and Board members on income and expected expenditure• Collate and report back on all course feedback and addressing complaints appropriately• Identify possible CPD opportunities and courses to assist AACP Members and Allied Health Professionals enhance their skills within acupuncture, i.e. introduce new CPD tutors and training courses and launch of the AACP Advanced Diploma• Identify and negotiate dates and costs for potential host venues, i.e. hospitals, private practice clinics etc.• Work closely with the Office Manager and Membership team, ensuring a smooth transition for trainees from course delivery to AACP membership• Be the first point of contact for trainees, tutors and clinics for all training enquiries • Attend, contribute and minute discussions during Training Committee meetings• Map, manage and coordinate the AACP training and events calendar across the UK• Log and manage all incoming bookings on the company CRM and invoicing employers via Sage and Sage Pay• Upload online course material, outline and timetables in preparation for course start dates• Send out all event communication, including email confirmations, directions, online course material • Input and feedback on the development of the new AACP CRM, App and Website design• Work alongside the marketing executive to ensure that all training is being advertised on social media, physiotherapy publications and on associated websites• Facilitate and manage the timely processing of all (re-)accreditation procedures for new and existing Tutors and courses Show less

• 

  G4S

  Apr 2020 - Mar 2021

  • Day to day management and support of 80 onsite staff and 160 mobile testing staff• Assisting the Facilities Manager with operational risk and planning duties, making certain that all staff are socially distant and adhering to the government guidelines for safe practice• Act as the Site Manager at weekends and periods of absence• Deliver daily shift briefings, providing the latest updates within accordance of government guidelines • Liaison with contractors and service providers about infrastructure issues and stock replenishment.• Daily collation and weekly submission of all staff timesheets, ensuring that staff are paid accurately and in a timely manner • Liaison with G4S and HRGO Recruitment with regard to all staff manning requirements• Induction training of all new shift staff in accordance with company guidelines• Ensuring that staff are offered CPD training by supplying regular Toolbox Talks and online training • Scheduling and chairing quarterly one to one sessions with staff, to establish personal goals, in the hope that they can further develop their skills and achieve their aims• Chairing and participating with staff disciplinary meetings• Submission of the Daily Site Report • Liaison with localised Security Operatives providing 24/7 cover• Order and issue of all Site and MTU telecommunications equipment• Order, distribute and replenish food, cleaning materials, uniforms and PPE in accordance with mandated guidelines• Supervise and authorise the handover and takeover of MTU vehicles, ensuring that all vans are fully functional and all stock is replenished• Perform weekly site supervisor tours and logging and all infrastructure repairs and maintenance• Produce and review Site Risk Assessments and update any amendments or site changes• Investigate and complete accident paperwork in accordance with G4S requirements• Investigate and report all staff illnesses in conjunction with COVID-19 symptoms Show less During the COVID 19 pandemic, I have been employed as a Team Leader and frontline worker on behalf of the Mobile Testing Units in the Peterborough and surrounding areas. Responsibilities include;• Line management of a team of 10 people• Managing the safe distribution of test kits to visitors of the site and providing excellent service in a professional, polite and informative manner• Provide regular training and continued development of staff, ensuring that team members are being updated on any policy changes• Ensuring all staff adhere to social distancing and cleanliness to maintain protection from the virus• Onsite management and set up of the Mobile Testing Unit (MTU) in and around the Peterborough area• Stock take and regular replenishment of PPE and equipment in the mobile unit• Ensure the final test numbers are uploaded onto the Test Report on a daily basis• Reporting to the Site Manager on any issues, questions or updates • Daily and weekly checks to ensure that the mobile unit is road worthy and all equipment, i.e. Marquees etc, are in an acceptable and safe condition, in particular on the final shift for handover to my counterpart Show less Responsibilities include; • Line management of a team of 8 people on the test centre collection bays• Providing training for new starters and continuing development of the team by doing regular “Tool Box Talks”• Ensuring all staff adhere to social distancing and safe use of PPE• Managing the safe distribution of test kits to visitors of the site • Collating the number of test kits distributed on an hourly basis and reporting the statistics to the Site Manager • Liaising with the procurement manager to ensure that each collection bay is fully stocked with PPE and test kits• Collaborate with the lane manager and traffic team to ensure that each area is fully staffed and capable of managing the footfall• Working closely with the cleaning team to establish a clean and healthy work space for its staff • Managing and distributing staff rotas• Problem solving and preserving a professional environment for its staff and its subjects Show less

  • Deputy Site Manager

    Aug 2020 - Mar 2021

  • Team Leader

    Jul 2020 - Aug 2020

  • Information Manager

    Apr 2020 - Jul 2020
• 

  The Chartered Institute of Export & International Trade

  Sept 2021 - now

  Office Management• Provide administrative support to the COO• Daily management of IOE&IT offices• Procurement• Coordinate internal and external resources, and cultivate relationships with vendors• Oversee the day-to-day activities of all offices as the main point of contact, keeping management informed of performance with routine and requested reporting• Oversee the guest experience and ensure a personal, friendly experience for anyone coming into the office• Processes in place to manage all aspects of the office’s space/infrastructure planning (moves, adds, and changes to workstations) and provide answers, resources, and solutions• Set up accounts and be the point of contact for suppliers and ensuring office suppliers and contractors• Negotiate and manage office insurance contracts. to make sure they are relevant and cover the needs of the business.Health & Safety• Oversee and manage the H&S, ensuring that all offices and home workers comply to regulations • Write the IOE&IT The Safety Net Magazine • Arrange annual PAT testing• Arrange IOSH training for future H&S Team• Write Risk Assessments • Investigate and action incident reports on the Work Nest system• Investigate and action any incidentsMental Health First Aid• Offer support, guidance and care to all IOE&IT team members who need urgent attention• Write and design IOE&IT "Self" MagazineEvents• Assist with the pre-work of the 2021 / 2022 IOE&IT Graduations and the End of Year Conference at DRP Group, including:o Administrative supporto Attending meetings and offering ideas and supporto Designing artworko Onsite attendance and assistance at all eventso Communication with events team and the venue to ensure that all deadlines are met. Other• Oversee and manage the meetings for all SOPs. Ensuring that all IOE&IT teams • Assist with the IIP accreditation and ISO 27001 accreditation• Implement established policies and procedures• Reception duties Show less

  • Office Manager

    Feb 2022 - now

  • Senior Administrator

    Sept 2021 - Feb 2022