Jennifer Scanavini

Experience

• 

  A.Gi.Di.

  Nov 2004 - Mar 2005

  Production Assistant

  Pre-production Support: Assist with pre-production tasks, including scheduling, coordinating logistics, and gathering necessary resources and materials.- Set Preparation: Prepare production sets by arranging equipment, props, and other materials.-Assist with Filming/Recording: -Quality Control: Assist in quality control checks to ensure that production output meets quality standards and specifications.- Problem Solving: Identify and address any issues or challenges that arise during the production process, collaborating with team members to find solutions and maintain workflow efficiency. Show less

• 

  Rai - Radiotelevisione Italiana

  Oct 2005 - Mar 2008

  Television Production Assistant

  - Pre-production Support: Assist with pre-production tasks, including scheduling, coordinating logistics, and gathering necessary resources and materials.- Set Preparation: Prepare production sets by arranging equipment, props, and other materials.-Assist with Filming/Recording: -Quality Control: Assist in quality control checks to ensure that production output meets quality standards and specifications.- Problem Solving: Identify and address any issues or challenges that arise during the production process, collaborating with team members to find solutions and maintain workflow efficiency. Show less

• 

  Alitalia Società Aerea Italiana S.p.A.

  Jul 2010 - Mar 2014

  Ground Hostess

  -Greeting and Assistance: Welcoming passengers upon arrival and departure from the airport, .-Queue Management: Organizing and managing queues at check-in counters, -Special Assistance: Providing special assistance to elderly, disabled, or passengers with special needs,.- Providing Information: Answering passengers' questions regarding flight schedules, boarding gates, baggage arrangements, and other relevant airport and airline information.- Emergency Management: Assisting passengers in case of emergencies, such as flight delays, cancellations, or security situations, - Complaint Handling: Handling passenger complaints courteously and efficiently. Show less

• 

  La Commerciale

  May 2014 - Jun 2015

  Personal Assistant to Director | Interpreter | Foreign sales manager

  La Commerciale is a luxury real estate agency in Rome, which until the end of 2004, had an exclusive collaboration and representation relationship with Sotheby’s International Realty- Administrative Support: Manage the Director calendar, schedule appointments with foreign cutomers, and coordinate meetings. Arrange travel accommodations and handle expense reports. Maintain organized files and documents, both digital and physical.-Contact person for foreign customers- Interpreter during international meetings- Real estate ads ideation and creation for trade magazines (Christies's International Real Estate, Villae) Show less

• 

  Cortilia

  Oct 2016 - Jan 2021

  Customer Relationship Management Specialist

  My key responsabilities:- Serve as the first point of contact for customer inquiries via phone, email, chat.- Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and assistance.- Respond promptly to customer inquiries, providing accurate information about products, services, pricing, and policies.- Close collaboration with Marketing team via direct channels- Process orders, returns, exchanges, and refunds in accordance with company policies and procedures- Troubleshoot technical issues and provide step-by-step guidance to customers for problem resolution. Show less

• 

  Just Eat Takeaway.com

  Jan 2021 - now

  Managing and coordinating the activities related to the delivery Routing and Scheduling: Determine the most efficient routes for courier deliveries to optimize time and cost. Communication: Maintain effective communication with courier.Tracking and Monitoring: Use tracking systems and software to Identify and resolve any delays or issues that may arise during transit.Problem Resolution: Handle and resolve any issues related the the fleet.Coordination with Other Departments: Collaborate with other departments, improve efficiency.Reporting: Generate reports on key performance indicators (KPIs) to evaluate the performance of the courier services, identify trends, and make data-driven decisions for improvement. Show less

  • Operations Coordinator

    Jul 2021 - now

  • Team Coordinator

    Jan 2021 - now