Geoffery C.

Experience

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  The Home Depot

  Jan 2000 - Jan 2005

  Specialty Sales Department Manager / Merchandising Manager

  • Interviewed, developed, supervised, and motivated a 30-member team of full and part-time employees.• Managed complete day-to-day operation of business while maximizing department sales and profitability.• P&L and management accountability with $5 million in annual sales and $250k in physical inventory.• Analyzed sales trends to maximize gross margin and increase sales opportunities.• Implemented competitor pricing analysis to promote in-store advantages.• Coordinated all merchandise placement, signing, and inventory control to improve sales and maximize profitability.• Maximized promotion of big events with large-scale merchandise placement and use of vendor collateral.• Collaborated with vendor reps and planners to insure proper product selection.• Experienced in new store development, grand opening campaigns, and related advertisement including radio and print.• Coordinated community involvement and charitable events. Show less

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  Polk City Directories

  Jan 2005 - Jan 2008

  • Direct supervision of 15 AEs.• Trained AEs in new business development, lead generation, cold calling, client profiling, product marketing and competitive advantage.• Coached AEs to reach specific individual, team, and department sales goals and phone productivity to optimize overall call center cost.• Managed and resolved client complaints and concerns to ensure customer retention.• Monitored employee productivity and motivated team to reach daily dial goals.• Coordinated department activities, met projected timelines, and exceeded sales goals.• Mentored and assisted onboarding new call center managers at all call center locations.• Introduced new marketing products and programs to sales agents.• Educated sales agents on Polk City Directories Policies and Procedures.• Ensured that sales pipeline remained full with qualified leads and prospects.• Scheduled and led department staff meetings, workshops and functions.• Evaluated and improved inside sales and sales administration processes. Show less • Managed customer base as well as new business development.• Generated leads by cold calling businesses, profiling clients and effectively presenting marketing products.• Qualified prospect needs through sales presentations and adapted accordingly.• Networked extensively with clients to build successful business to business relationships.• Overcame client objection through the emphases of service, features and benefits.• Medium call volume, taking/dialing 50 customers a day.• Mentor to fellow AEs, providing advice on sales skills. Show less

  • Inside Sales Manager

    Jan 2006 - Jan 2008

  • Account Executive

    Jan 2005 - Jan 2006
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  AT&T

  Jan 2008 - Jan 2009

  Account Executive

  • Managed current customer base and new business development.• Generated leads by cold calling local businesses, profiling clients and effectively presenting marketing and advertising products.• Qualified prospect needs through sales presentations and customized accordingly.• Networked extensively with clients to build successful business to business relationships.• Ranked in the Top 25% of AEs for Increase to Advertiser and New Business Sales (out of 600 AEs).• Identified decision makers among the targeted leads in order to start sales process.• High call volume, taking/dialing 100 customers a day. Show less

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  LA Fitness

  Jan 2009 - Jan 2014

  • Facilitated growth and development of 34 Operations Managers throughout the United States and Canada in the categories of revenue, facility management, member services and employee development.• Trained and developed 20 Operations Managers to elevated positions of Member Service Manager, Area Manager and District Manager.• Increased collection revenue over 50%, and gross revenue over 25% in 4 different districts.• Selected to be LA Fitness strategic leader in 4 company acquisitions to convert newly acquired staff and facilities to LAF standards. Largest acquisition was Bally Total Fitness with 170 clubs, 1.2 million members and over 5,000 employees. Evaluated employees and condition of assets to plan transitional requirements and prepare team for change over.• Reduced overtime to less than 1% of employee payroll hours.• Recruited, evaluated and negotiated new and existing vendors to reduce cost and ensure timely completion of work.• Worked with city, county and state inspectors to ensure compliance during construction and operation. Reviewed and resolved any OSHA recordables while resolving deficiencies.• Oversaw all project work ranging from $5,000 to $100,000 in region, including renovations, remodels, warranty work and insurance work due to unexpected damages.• Investigated and resolved all escalated customer issues, including BBB complaints, Attorney General Complaints, through representing LAF in local legal hearings. Show less • Directed day-to-day operations including sales, service, and facility management.• Hired, trained and disciplined (up to and including termination) 30+ employees.• Managed all project work, including warranty work and insurance work due to unexpected damages.• Insured OSHA compliance and achieved zero OSHA recordables during tenure.• Reduced supply budget 15% through inventory management and employee training.• Developed and implemented new policies and procedures to achieve and sustain desired goals.• Increased collection revenue 380% and gross revenue 240% over 24 months.• Recognized by company for increased revenue, service, and consistent leadership in reaching company goals. Show less

  • Area Manager

    Jan 2011 - Jan 2014

  • Operations Manager

    Jan 2009 - Jan 2011
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  Wells Fargo Insurance Services

  Jan 2014 - Jan 2015

  Inside Sales Specialist

  •Analyzed insurance policies for clients and determine insurance needs.•Licensed in all 50 states to sell Property and Casualty insurance.•Generated leads by building strong networking relationships with Home Mortgage Consultants, Loan Processors and Real Estate Agents.•Expert in all insurance applications used in call center (25+ external carrier sites, CMS, Qfinity, and EZ Lynx).•Networked with clients to build successful referral pipeline.

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  Premier Concepts, LLC

  Jan 2015 - Jan 2017

  Regional Manager

  • Managed a region that consisted of 160 stores throughout Minnesota, North Dakota, South Dakota, Wisconsin and the Upper Peninsula of Michigan.• Expanded region from 7 to 28 Territory Managers.• Increased revenue from 983k to 1.57 million in the first 12 months, and from 1.57 million to 3.84 million in the second 12 months.• Increased vendor partners sales up to 290% throughout region in 24-month period through improvements in inventory management, plan-o-gram integrity and visual displays. • Directed, evaluated and trained Territory Managers in the areas of sales, customer service and merchandising.• Recruited Territory Managers through networking, distributing recruiting materials to potential candidates, ad placements and job fairs.• Delivered in-field training to newly hired and experienced Territory Managers.• Led team by motivation and inspiration to achieve program goals.• Achieved performance through consistent feedback, coaching and corrective action as needed.• Communicated expectations and results to foster continuous improvement through spot checks, conference calls, team meetings and trainings. Show less

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  Blue Dane Construction INC.

  Jan 2018 - now

  Owner

  •Consulting services for start-up storm restoration companies. •Web Design •Social Media Presence •Paperwork •Business Structure •Apparel Services •Perform storm damage property preservation inspections and estimates to determine the extent of storm damage a property has sustained.•Assist insurance companies and property owners in assessing losses.•Sell and manage insurance restoration projects.•Assist with insurance claim processing and reconciliation, and act as an intermediary between insured and insurer.•Assist property management with condition reports of existing exteriors and exterior budget forecasts. Show less

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  Advantage Construction INC.

  Jan 2018 - now

  •Perform storm damage property preservation inspections and estimates to determine the extent of storm damage a property has sustained.•Assist insurance companies and property owners in assessing losses.•Sell and manage insurance restoration projects.•Assist with insurance claim processing and reconciliation, and act as an intermediary between insured and insurer.•Assist property management with condition reports of existing exteriors and exterior budget forecasts.

  • Sales & Development Manager

    Jan 2024 - now

  • Project Manager

    Jan 2018 - Jan 2024