Carolyn Baily

Carolyn Baily

Principal

location of Carolyn BailyCity of Hayward

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  • Timeline

  • About me

    IT Manager Infrastructure at City of Hayward

  • Education

    • Heald School of Technology

      -
      Associate of Arts and Sciences (A.A.S.) Microsoft Engineering
    • Heald School of Technology

      -
      Associate of Arts and Sciences (A.A.S.) Business Software Applications
    • Heald School of Technology

      1999 - 2001
      A.A.S Network Technology; Cisco Emphasis
    • Humboldt State University

      1987 - 1989
      Consumer and Family Studies
    • San Francisco State University

      1989 - 1991
      Consumer and Family Studies
  • Experience

    • MobileTek

      Dec 2000 - Apr 2004
      Principal

      Founded company with primary focus on network consulting, software training, PC/MAC repair.

    • Walnut Creek School District

      Mar 2004 - Dec 2008
      Network Systems Analyst

      Responsible for daily administration of the network, ensuring reliability and security of network and server systems district wide. I also oversee many long-term, bond-funded network upgrade projects such as fiber installation, VOIP, and IP video communications. I routinely setup and deploy servers and maintain district electronic communications systems including Exchange server. I maintain SAN backups and disaster recovery systems for all networking equipment and server/user data. I provide top-level tech support to end users and also maintain our public web presence and Internet connectivity/web-filtering systems. Show less

    • City of Hayward

      Jan 2009 - now

      Oversees development and maintenance of citywide technology infrastructure, including data and VoIP network, Internet, intranet, web-based applications, backups and systems disaster recovery and data security methods and procedures.Plans, prioritizes, assigns, supervises and reviews the work of staff involved in assigned activities.Prepares or assists in development of strategic plans related to area of responsibility; prepares requests for proposals for services and equipment and assists in developing selection criteria.Answers questions and provides information to the public; investigates complaints and recommends corrective action as necessary to resolve complaints.Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service. Show less

      • IT Manager Infrastructure

        Jul 2015 - now
      • Network Administrator

        Jan 2009 - Jun 2015
  • Licenses & Certifications

    • ITIL

      AXELOS Global Best Practice
      Apr 2016
    • A+

      CompTIA
    • Cisco Certified Network Associate

      Cisco
      Jul 1999
    • Microsoft Certified Professional

      Microsoft
    • Certified Government Chief Information Officer CGCIO

      Rutgers School of Public Affairs and Administration
      Feb 2016
    • Microsoft Certified Systems Engineer

      Microsoft