Carolyn Baily

Experience

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  MobileTek

  Dec 2000 - Apr 2004

  Principal

  Founded company with primary focus on network consulting, software training, PC/MAC repair.

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  Walnut Creek School District

  Mar 2004 - Dec 2008

  Network Systems Analyst

  Responsible for daily administration of the network, ensuring reliability and security of network and server systems district wide. I also oversee many long-term, bond-funded network upgrade projects such as fiber installation, VOIP, and IP video communications. I routinely setup and deploy servers and maintain district electronic communications systems including Exchange server. I maintain SAN backups and disaster recovery systems for all networking equipment and server/user data. I provide top-level tech support to end users and also maintain our public web presence and Internet connectivity/web-filtering systems. Show less

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  City of Hayward

  Jan 2009 - now

  Oversees development and maintenance of citywide technology infrastructure, including data and VoIP network, Internet, intranet, web-based applications, backups and systems disaster recovery and data security methods and procedures.Plans, prioritizes, assigns, supervises and reviews the work of staff involved in assigned activities.Prepares or assists in development of strategic plans related to area of responsibility; prepares requests for proposals for services and equipment and assists in developing selection criteria.Answers questions and provides information to the public; investigates complaints and recommends corrective action as necessary to resolve complaints.Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service. Show less

  • IT Manager Infrastructure

    Jul 2015 - now

  • Network Administrator

    Jan 2009 - Jun 2015