Markus Adiwiarso

Experience

• 

  PT Jasa Teknologi Informasi

  Aug 2015 - Dec 2021

  Service Engineer

  - Executed end-to-end system management for IBM Power Systems and Storage, including installation, maintenance, and performance optimization to ensure seamless business operations.- Provided reliable remote technical support to clients and field engineers, delivering clear, actionable guidance that minimized downtime and enhanced system efficiency.- Developed customized solutions and strategic action plans to resolve complex issues, fostering trust and long-term partnerships with clients.- Served as the AIX Subject Matter Expert (SME), leading the design, implementation, and optimization of IBM AIX systems to ensure high availability, security, and optimal performance for mission-critical applications.- Mentored and trained new hires in AIX administration, building a skilled, knowledgeable team capable of maintaining the company’s high operational standards. Show less

• 

  IBM

  Jan 2022 - now

  Infrastructure Specialist

  - Led diverse, multi-brand projects involving installations, configurations, upgrades, assessments, migrations, and relocations, delivering high-quality outcomes that enhanced client satisfaction and supported business growth.- Served as the primary technical liaison for key accounts, ensuring projects were completed on schedule and key performance indicators (KPIs) were consistently met.- Collaborated with sales and solution teams to provide expert guidance in sizing, designing, and optimizing system offerings, contributing to innovative IT solutions for clients.- Held the role of Technical Account Manager (TAM), focusing on delivering exceptional customer experiences by ensuring smooth implementation, proactive support, and effective resolution of technical challenges.- Currently serving as a Technical Relationship Manager (TRM), providing strategic advice on IT infrastructure, system performance enhancements, and microcode management to maximize system reliability and efficiency. Show less