Jon Edens

Experience

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  T-shirt Revolution

  Aug 2000 - Mar 2007

  Business Owner

  Screen printing business creating custom apparel designs and e-commerce sales.

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  R2C Group

  Oct 2004 - Mar 2011

  Operations Manager, Respond2 Entertainment

  • Managed distribution of all product both inbound and outbound.• Planned, configured and managed e-commerce fulfillment for Johnny Carson, Bob Hope, Cesar Millan, and others.• Created methods for payment processing and order fulfillment from telemarketing sources.• Configured and managed continuity program for Johnny Carson.• Complete inventory control.• Placed DVD replication orders to manufacture more or new product.• Prepared custom product for QVC, Costco, Netflix, and other distributors.• Purchase order processing.• Managed return authorizations.• Worked closely with Technicolor for replication, wholesale fulfillment, and inventory tracking.• International shipping / NAFTA / brokerage.• Pallet staging/prep/shipping/bill of ladings.• Proficient in UPS WorldShip, FedEx Ship Manager and USPS Endicia shipping software.• Managed Amazon Vendor Central & Amazon Advantage Program.• High volume Amazon Seller with 100% positive feedback.• Top rated eBay Power Seller with 99.9% positive from 14,000+ customers.• Generate accounting aging reports and collect debt. Show less

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  J.M. Field Marketing

  May 2011 - Jan 2022

  • Manage all aspects of a large fulfillment distribution center that processes 500k shipments a year.• Work with programmers on web development, troubleshooting and UI/UX design.• Configure automation of shipping software across all platforms.• E-commerce shopping cart integrations and configuration: Shopify, WooCommerce, Magento.• Extensive analytical reporting and data analysis.• Create and maintain custom forecasting reports and present my findings to executives of large cruise line clients.• Lead teams of Senior Managers, Account Managers, Coordinators, Assistants, and Warehouse staff to guide them through their daily challenges; including 12 direct and 70 indirect reports.• Train and mentor staff to bring them from new hire status to Senior Management level.• Create standardized processes and document Standard Operating Procedures.• Negotiation of freight carrier contracts; last negotiation resulted in $250k in annual savings and generated a matching amount in revenue.• Create customized systems and solutions for evolving client needs.• Managed an average of 20 accounts simultaneously with an overall annual gross revenue of $2.4M annually which accounted for about 20% of the company’s overall gross revenue.• Design and create new process systems to automate tasks and streamline productivity.• Introduced batch processing techniques to automate and maximize order fulfillment volume.• Troubleshoot and resolve IT issues.• Create and implement new company policies and procedures.• Project management for accommodating various client needs for customized products.• Interview and hire new staff• Source new vendors and negotiate pricing.• Inventory control and audits. Show less

  • Associate Director, Fulfillment Services

    Jun 2019 - Jan 2022

  • Senior Manager, Fulfillment Services

    Oct 2014 - Jun 2019

  • Manager, Fulfillment Services

    May 2011 - Oct 2014
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  Freelance Web Development

  Jan 2022 - now

  Software Developer

  Creating new sites and helping clients update and maintain their existing sites.JavaScript | React | Python | Flask | jQuery | SQL | CSS3 | Bootstrap | HTML5WordPress WooCommerce | Shopify | E-commerce

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  J.M. Field Marketing

  Feb 2023 - now

  Director of Software Development