Joseph Raj

Joseph Raj

Call Center Agent

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  • Timeline

  • About me

    Self Employed

  • Education

    • The Delta Study

      1986 - 1994
      High school
    • Manonmaniam Sundaranar University

      2013 - 2016
      Master of Business Administration (MBA) Human Resources Management and Services B
    • Manonmaniam Sundaranar University

      2008 - 2012
      B.Com Commerce
  • Experience

    • NeST Digital

      Jan 2003 - Jun 2004
      Call Center Agent
    • MLS Recruiting Consultants

      May 2005 - Nov 2008
      Transportation & Administration Coordinator

      As a transportation and admin coordinator, I undertook responsibility of coordinating daily appointments and work schedule for various sites. I have also scheduled meeting with clients for effective supply of labor and other required resources. I have steered routine activities, drafted memos/letters, and handled staff accommodations  Effectively steered office administration works, liaised with clients, coordinated with various departments, and ensured seamless operations. Proactively followed up for receivables, generated payroll reports, and provided MIS reports to the higher management. عرض أقل

    • Aleron Systems

      Jan 2009 - Jun 2012
      Senior Logistics Executive/Team Lead

      As a senior logistics executive and team lead, I undertook responsibility of managing a team of 15 while steering daily operations and administrative works of the company. I was involved in actively coordinating with the client company for delivery of units and items within the assigned time limit as well as handling product deliveries for all divisions. I have monitored data management to keep accurate product, contract, pricing, and invoicing information. By closely communicating with the key member and managers of procurement, logistics, and distribution departments, I was successful in meeting related need and objectives. By maintaining close communication with accounts payable department I have ensured timely payment to the suppliers. With the help of market research/survey and competitors’ analysis, I was instrumental in identifying current market needs.  Closely worked with the suppliers and customers to improve operations and reduce cost. Provided accurate routing information to ensure that delivery times and locations are coordinated. Obtained quotes for transportation in addition to performing cost comparisons. Ensured timely deliveries of materials, optimized stock levels, monitored service quality, and steered other logistics functions like transportation, stock controlling, and warehousing. عرض أقل

    • Volvo Group

      Jul 2012 - Dec 2014
      Customer Service Representative/Logistics

      I started my career with Volvo Group as a customer service representative for the logistics department, including arranging delivery, assembly, and distribution of supplies and parts to expedite flow of materials and meet clients’ delivery time. I have prepared invoices related to orders, responded to client queries, and inspected existing inventory. In addition to conducting 5 Why Analysis to identify root causes of logistics problems, I have also closely monitored work processes to ensure compliance with applicable standards and specifications. I was actively involved in following-up with the suppliers to manage back orders and process processes urgent or special orders. By utilizing SAP R3, I have received, shipped, and stored all inventoried in the warehouse.  Developed logistics set-up relating to cost, quality, service, and lead-times as per destination and customer requirements. Strategically planned stuffing, de-stuffing, loading, and unloading of material depending. Effectively handled supplier discrepancy for Volvo Construction Equipment/Volvo Trucks Corporation; recorded discrepancies in SAP and followed-up the same with the warehouse. Efficiently controlled the loading and unloading of freight trucks along with reading and interpreting bill of material.Financial Management Sep 2013 – Oct 2014In this role I was accountable for verifying vendor invoices with supporting documents and booking as well as facilitating dealer invoices to group headquarter. With accurate forecast of cash flow, I was successful in making payment of vendors. By connecting webnetting with Volvo Group treasury I effectively handled and released group company payments. Ensured that all payable ledgers are reconciled with GL and disputed items are promptly resolved. Reconciled stock and intercompany books on a monthly basis. عرض أقل

    • Nippon Express Middle East

      Jan 2015 - Jun 2017
      Assistant Manager Logistics

      In this role I am accountable for managing shipments activities for various clients as well as coordinating with the clients, suppliers, and transport companies while planning future requirements in terms of warehouse and staff capacity. To ensure accurate recording to physical stock I am regularly updating stock control system. By effectively utilizing space and available resources I ensure effective operations of the warehouse and logistics activities. I am approving purchase orders and invoices in Rewards System as well as mentoring and encouraging team members towards exceeding productivity targets. I also undertook responsibility of performing roles of a trained quality check inspector for aircraft parts. I have proven experience in maintaining shipment cargo sorting and allocation based on First-In First-Out (FIFO) basis. I have efficiently handled all shipments (aircraft on ground shipments) along with completing assigned work within 5 hours of receiving the order. I am maintaining the aircraft parts database as well as maintaining stock at optimum levels. Planned and implemented improvements to internal/external logistics systems and processes. Promptly resolved issues relating to transportation, logistical systems, imports and exports, and more. Instrumental in recommending purchase of new or improved technology, such as automated systems. Successfully verified inbound deliveries and updated on ADPRO (Client Software) and reward system (Nippon Express). عرض أقل

    • Reliant Real Estate

      Sept 2019 - now
      Real Estate Specialist
    • Self-employed

      Sept 2019 - Sept 2019
      Operations Manager
  • Licenses & Certifications

    • Certificate in Integrated International Air Freight and Ocean Freight Professional,

      SCM Hub - India
      Jan 2012
    • Certificate of Training QT-1 - Avio Diepen Quality System, Handling of Aircraft parts and materials by Avio-Diepen

      Avio-Diepen
    • Certification in Logistics and Supply Chain Management

      Sample Business
      Aug 2016
    •  Call Center Training on Telephone Etiquette and Selling Skills based on American culture and through American Accent, Kathy Sisk

      Kathy Sisk Enterprises Inc.
      Jan 2003