
Joseph Raj
Call Center Agent

Connect with Joseph Raj to Send Message
Connect
Connect with Joseph Raj to Send Message
ConnectTimeline
About me
Self Employed
Education

The Delta Study
1986 - 1994High school
Manonmaniam Sundaranar University
2013 - 2016Master of Business Administration (MBA) Human Resources Management and Services B
Manonmaniam Sundaranar University
2008 - 2012B.Com Commerce
Experience

NeST Digital
Jan 2003 - Jun 2004Call Center Agent
MLS Recruiting Consultants
May 2005 - Nov 2008Transportation & Administration CoordinatorAs a transportation and admin coordinator, I undertook responsibility of coordinating daily appointments and work schedule for various sites. I have also scheduled meeting with clients for effective supply of labor and other required resources. I have steered routine activities, drafted memos/letters, and handled staff accommodations Effectively steered office administration works, liaised with clients, coordinated with various departments, and ensured seamless operations. Proactively followed up for receivables, generated payroll reports, and provided MIS reports to the higher management. عرض أقل

Aleron Systems
Jan 2009 - Jun 2012Senior Logistics Executive/Team LeadAs a senior logistics executive and team lead, I undertook responsibility of managing a team of 15 while steering daily operations and administrative works of the company. I was involved in actively coordinating with the client company for delivery of units and items within the assigned time limit as well as handling product deliveries for all divisions. I have monitored data management to keep accurate product, contract, pricing, and invoicing information. By closely communicating with the key member and managers of procurement, logistics, and distribution departments, I was successful in meeting related need and objectives. By maintaining close communication with accounts payable department I have ensured timely payment to the suppliers. With the help of market research/survey and competitors’ analysis, I was instrumental in identifying current market needs. Closely worked with the suppliers and customers to improve operations and reduce cost. Provided accurate routing information to ensure that delivery times and locations are coordinated. Obtained quotes for transportation in addition to performing cost comparisons. Ensured timely deliveries of materials, optimized stock levels, monitored service quality, and steered other logistics functions like transportation, stock controlling, and warehousing. عرض أقل

Volvo Group
Jul 2012 - Dec 2014Customer Service Representative/LogisticsI started my career with Volvo Group as a customer service representative for the logistics department, including arranging delivery, assembly, and distribution of supplies and parts to expedite flow of materials and meet clients’ delivery time. I have prepared invoices related to orders, responded to client queries, and inspected existing inventory. In addition to conducting 5 Why Analysis to identify root causes of logistics problems, I have also closely monitored work processes to ensure compliance with applicable standards and specifications. I was actively involved in following-up with the suppliers to manage back orders and process processes urgent or special orders. By utilizing SAP R3, I have received, shipped, and stored all inventoried in the warehouse. Developed logistics set-up relating to cost, quality, service, and lead-times as per destination and customer requirements. Strategically planned stuffing, de-stuffing, loading, and unloading of material depending. Effectively handled supplier discrepancy for Volvo Construction Equipment/Volvo Trucks Corporation; recorded discrepancies in SAP and followed-up the same with the warehouse. Efficiently controlled the loading and unloading of freight trucks along with reading and interpreting bill of material.Financial Management Sep 2013 – Oct 2014In this role I was accountable for verifying vendor invoices with supporting documents and booking as well as facilitating dealer invoices to group headquarter. With accurate forecast of cash flow, I was successful in making payment of vendors. By connecting webnetting with Volvo Group treasury I effectively handled and released group company payments. Ensured that all payable ledgers are reconciled with GL and disputed items are promptly resolved. Reconciled stock and intercompany books on a monthly basis. عرض أقل

Nippon Express Middle East
Jan 2015 - Jun 2017Assistant Manager LogisticsIn this role I am accountable for managing shipments activities for various clients as well as coordinating with the clients, suppliers, and transport companies while planning future requirements in terms of warehouse and staff capacity. To ensure accurate recording to physical stock I am regularly updating stock control system. By effectively utilizing space and available resources I ensure effective operations of the warehouse and logistics activities. I am approving purchase orders and invoices in Rewards System as well as mentoring and encouraging team members towards exceeding productivity targets. I also undertook responsibility of performing roles of a trained quality check inspector for aircraft parts. I have proven experience in maintaining shipment cargo sorting and allocation based on First-In First-Out (FIFO) basis. I have efficiently handled all shipments (aircraft on ground shipments) along with completing assigned work within 5 hours of receiving the order. I am maintaining the aircraft parts database as well as maintaining stock at optimum levels. Planned and implemented improvements to internal/external logistics systems and processes. Promptly resolved issues relating to transportation, logistical systems, imports and exports, and more. Instrumental in recommending purchase of new or improved technology, such as automated systems. Successfully verified inbound deliveries and updated on ADPRO (Client Software) and reward system (Nippon Express). عرض أقل

Reliant Real Estate
Sept 2019 - nowReal Estate Specialist
Self-employed
Sept 2019 - Sept 2019Operations Manager
Licenses & Certifications

Certificate in Integrated International Air Freight and Ocean Freight Professional,
SCM Hub - IndiaJan 2012
Certificate of Training QT-1 - Avio Diepen Quality System, Handling of Aircraft parts and materials by Avio-Diepen
Avio-Diepen
Certification in Logistics and Supply Chain Management
Sample BusinessAug 2016
Call Center Training on Telephone Etiquette and Selling Skills based on American culture and through American Accent, Kathy Sisk
Kathy Sisk Enterprises Inc.Jan 2003
Languages
- enEnglish
- hiHindi
- maMalayalam
Recommendations

Muhammad aqeel sadiqi, dtm, me.structure
ME.Structure|Distinguished Toastmaster (DTM)Pakistan
Erly azevedo
Supervisor de Atendimento ao UsuárioDistrito Federal, Brasil
Henry ku
VP & Loan Portfolio Officer II, Corporate Banking Group at CTBC Bank Corp. (USA)Cupertino, California, United States
Irina duca
Sales Development Manager DHL RomaniaRomania
Nancy wankam
A étudié à Polytechnique de DoualaCommunauté urbaine de Douala, Littoral, Cameroon
Brett kiteley
DIrectorGreater Melbourne Area
Arpit shah
💼 Senior Project Manager | SAP Business One Leader | Delivery Management | Driving ERP Success at U...Mumbai Metropolitan Region
Andrea schröder
KIKI LOPA Interior Design Studio by Andrea SchröderBerlin Metropolitan Area
Curtis matthews
Lead Project Engineer at New Flyer IndustriesWinnipeg, Manitoba, Canada
Deborah moyinoluwa
medical professionalIbadan, Oyo State, Nigeria
Jikki r
IIM Kashipur MBA 2022-24 | Axis Bank | Bajaj CapitalBengaluru, Karnataka, India
Terence leong
Manager at WSP CanadaMarkham, Ontario, Canada
Sintu koley
Cluster Assistant Manager - Front Office at Alila Diwa Goa (118 Keys) and Diwa Club by Alila (35 Key...South Goa, Goa, India
Leandro cesar cirelli
Assistente de Contas MédicasOurinhos, São Paulo, Brasil
Grace berler
Visual Merchandising Coordinator, East Coast at AesopNew York, New York, United States
Rickey mclane jr.
Registered Nurse / StudentShrewsbury, Massachusetts, United States
Kasey pogue
Case Manager at GallagherGreater Houston
Janelle roach
Education and Health AdvocateBedford, Nova Scotia, Canada
Kaviyarasu kamalanathan
Site Reliability Engineer at ANZ BANK | Transaction and investment Banking | SRECuddalore, Tamil Nadu, India
Trevor ethier
CEO 2Creases Ice Rink Inc/ Independent Goalie Coach/ Goalie Mentor Eastern Canada and NAHLGreater Ottawa Metropolitan Area
...