SINTU KOLEY

Experience

• 

  The Pride Hotels,India

  Sept 2014 - Mar 2015

  Industrial Traning

  It was my Industrial Exposure for 6 months and I started to learn from there. I am really thankful to you all.

• 

  AccorHotels

  Jul 2015 - Jan 2018

  Responsible for assigning duties and making duty Rota’s for the team.Responsible for handling guest complaints and maintaining high standard of guest relations.Responsible for the Smooth operation.Responsible for maintaining good liaison with all other department. Responsible for keeping a good control on reservation.Responsible for keeping a good control on online reservation as well.Responsible for preparing all the report such as segment analysis report, online productivity report, month end report etc. and sending it to head office.Responsible for training and development programmes for the department. Show less

  • Front Office Team Leader-Hotel Formule1

    Dec 2017 - Jan 2018

  • Senior Front Office Associate-Hotel Formule1

    Jan 2017 - Dec 2017

  • Front Office Associate-Hotel Formule1

    Jul 2015 - Jan 2017
• 

  SAMHI

  Jan 2018 - Apr 2018

  Team Lead Front Office - Hotel Caspia Pro

  Enhanced the skills of the front desk team, Assisted them to create the bond in the team, Ensured best co-ordinations and co-operations among the team member through training & development activities, Introduced them to facts and figures of the front desk and revenues, Enhanced service quality, Tied-ups with different online portals and travel agents, Up-gradation of the website with the Booking engine, Implemented SOP's in the department, Maximized revenues through rate of the day/Fit/travel agents.Responsible for keeping a good control on online reservation as well.Responsible for preparing all the report such as segment analysis report, online productivity report, month end report etc. and sending it to head office.Responsible for training and development programmes for the department. Show less

• 

  Hyatt Hotels Corporation

  Apr 2018 - Dec 2022

  • Assistant Manager - Front Office

    Mar 2022 - Dec 2022

  • Front Office Executive

    Jan 2019 - Mar 2022

  • Front Office Team Leader

    Apr 2018 - Jan 2019
• 

  Alila Diwa Goa - A Hyatt Brand and Diwa Club By Alila

  Jan 2023 - now

  Cluster Assistant Manager-Front Office