Monica Bothwell

Experience

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  The Sword Student Newspaper

  Feb 2012 - May 2013

  Production Manager

  Created aesthetically pleasing layouts for the student newspaper.Managed a team of layout artists while overseeing the production process of the newspaper.Planned and implemented strict time schedules to ensure publishing deadlines are met.

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  Ideal Image

  Jan 2014 - Aug 2017

  Guest Services Consultant

  Interacted with guests in a manner that optimizes excellent customer service. Received and followed through with incoming calls and emails from first point of contact to resolution. Initiated and assisted with any task, office duty, or project necessary to maintain a highly functioning, fast-paced cosmetic medical office. Performed follow-up with previous potential guests to renew their interest through impactful, and customized marketing campaigns.

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  Lee Enterprises/Capital Newspapers

  May 2014 - Jan 2018

  Led a team of 8 designers, managing daily workflow, while also maintaining relationships with client site editors and producing pages that maintained newspaper design standards.Assessed and managed the quality of news design. Managed and produced designs and products for publications with an emphasis on meeting tight deadlines, following process inefficiencies, and troubleshooting issues. Designed daily news, sports, feature, and opinion pages for several daily and weekly print publications, including the Wisconsin State Journal.Implemented provided page plans and budgets, maintaining design, style, and product quality standards for each publication.

  • Design Team Leader

    May 2016 - Jan 2018

  • Page Designer

    May 2014 - May 2016
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  Frazer Consultants / Tribute Technology

  Jan 2018 - Sept 2022

  Managed the technical process of launching over 300 new website projects each year. Process included client communication, data migration, email migration, and DNS entry.Spearheaded and participated in a task force that worked closely with scrum masters, product owners, and developers to improve our software's data transfer capabilities. Led a team of 5 technical project coordinators by providing training, supervision, and continuous coaching and education in a remote work environment. Show less Managed up to 80 projects at a time from time of sale to project completion. Projects consisted of website builds, website launches, and SaaS implementation.Collaborated closely with website developers, production team, sales team, and customers to update websites and create new features ensuring customer satisfaction. Ensured projects maintained momentum by scheduling follow-ups, and overseeing the timeliness of all relevant tasks assigned to the website design team.Assigned tasks to the implementer team to ensure projects remained on time.Mastered advanced information technology skills with no prior experience in under one month when tasked with new job responsibilities. Show less

  • Lead Technical Project Coordinator

    Jul 2021 - Sept 2022

  • Website Project Coordinator

    Jan 2018 - Jul 2021
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  TruStage

  Aug 2022 - now

  Business Transformation Lead

  A key leader in driving the agile methodology of execution in high-impact and visible projects.Job Responsibilities:Led the Digital Experience team through a high-impact, enterprise-wide rebranding initiative, delivering ahead of schedule while driving significant organizational improvements.Identified and implemented process improvements that streamlined workflows and increased efficiency and overall team performance.Successfully implemented a large-scale scrum framework, coordinating four IT teams and a core steering committee, significantly improving decision-making and cross-functional collaboration.Demonstrated a positive, solution-oriented mindset, consistently motivating the team through complex challenges and securing outstanding project outcomes.Collaborated effectively with business sponsors, business owners, and cross-functional partners, fostering a cohesive and productive work environment.Ensured seamless project execution by managing ADO delivery plans and driving focus through key project events, consistently meeting or exceeding goals.Proactively identified and resolved dependencies, impediments, and risks, ensuring smooth project progression and an impressive track record of successful delivery.Consulted with the business owner to set and enforce strategic direction for the project (guiding principles, themes, and success metrics)Coached teams on the agile methodology and facilitated minimum viable functionality (MVF) planning with the business owner and technology lead.Identified important issues and risks, recommended options, built business cases, and facilitated and negotiated individual and team decisions. Show less