
Thibaut Couturier

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About me
Project Manager - Business transformation - Service Delivery
Education

Université Pierre Mendès-France (Grenoble II)
1999 - 2003Master
Maastricht University
2003 - 2004Master's Degree
Experience

Teleperformance
Aug 2004 - Sept 2011Change Implementation Lead
Nov 2008 - Sept 2011Service Delivery Lead
Oct 2007 - Oct 2008Team Leader
Sept 2006 - Sept 2007AppleCare Coach
Mar 2005 - Sept 2006AppleCare tier1 support agent
Aug 2004 - Feb 2005

Noble Group
Aug 2012 - Mar 2013Cocoa Operations Manager
Kaz Europe
Jul 2013 - Nov 2013Customer Service Specialist (temporary mission)
International Federation of Red Cross and Red Crescent Societies
May 2014 - Sept 2015Project Manager
Licenses & Certifications

Blockchain Technologies: Business Innovation and Application
Massachusetts Institute of Technology - Sloan School of ManagementJan 2019
Certified Contact Operations Performance Center Registered Coordinator for Customer Service Provider – 2000 Standard Release 4.4, version 1.1
Customer Operations Performance Center Inc.Mar 2010
SCRUM Product Owner
Scrum AllianceApr 2017
TOGAF 9.1
The Open GroupJul 2017
Honors & Awards
- Awarded to Thibaut CouturierMaster Awards of Teleperformance Operational Processes and Standards Teleperformance Nov 2010 Certificate of excellence and highest honor issued from an internal world wide challenge on standard operational procedures.
Volunteer Experience
Volunteer
Issued by Les Indézikables on Aug 2000
Associated with Thibaut CouturierVolunteer
Issued by International Federation of Red Cross and Red Crescent Societies on Dec 2015
Associated with Thibaut Couturier
Languages
- frFrench
- duDutch
- enEnglish
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