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Thibaut Couturier

Thibaut Couturier

Followers of Thibaut Couturier332 followers
location of Thibaut CouturierGeneva, Geneva, Switzerland

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  • Timeline

  • About me

    Project Manager - Business transformation - Service Delivery

  • Education

    • Université Pierre Mendès-France (Grenoble II)

      1999 - 2003
      Master

    • Maastricht University

      2003 - 2004
      Master's Degree

  • Experience

    • Teleperformance

      Aug 2004 - Sept 2011

      • Change Implementation Lead

        Nov 2008 - Sept 2011

      • Service Delivery Lead

        Oct 2007 - Oct 2008

      • Team Leader

        Sept 2006 - Sept 2007

      • AppleCare Coach

        Mar 2005 - Sept 2006

      • AppleCare tier1 support agent

        Aug 2004 - Feb 2005

    • Noble Group

      Aug 2012 - Mar 2013
      Cocoa Operations Manager

    • Kaz Europe

      Jul 2013 - Nov 2013
      Customer Service Specialist (temporary mission)

    • International Federation of Red Cross and Red Crescent Societies

      May 2014 - Sept 2015
      Project Manager

  • Licenses & Certifications

    • Blockchain Technologies: Business Innovation and Application

      Massachusetts Institute of Technology - Sloan School of Management
      Jan 2019

    • Certified Contact Operations Performance Center Registered Coordinator for Customer Service Provider – 2000 Standard Release 4.4, version 1.1

      Customer Operations Performance Center Inc.
      Mar 2010

    • SCRUM Product Owner

      Scrum Alliance
      Apr 2017

    • TOGAF 9.1

      The Open Group
      Jul 2017

  • Honors & Awards

    • Awarded to Thibaut Couturier
      Master Awards of Teleperformance Operational Processes and Standards Teleperformance Nov 2010 Certificate of excellence and highest honor issued from an internal world wide challenge on standard operational procedures.

  • Volunteer Experience

    • Volunteer

      Issued by Les Indézikables on Aug 2000
      Les IndézikablesAssociated with Thibaut Couturier

    • Volunteer

      Issued by International Federation of Red Cross and Red Crescent Societies on Dec 2015
      International Federation of Red Cross and Red Crescent SocietiesAssociated with Thibaut Couturier