Iqra Sharif

Experience

• 

  Concentrix

  Aug 2013 - Nov 2015

  Senior Process Associate
• 

  Cognizant

  Sept 2016 - now

  Team Lead

  -Joined as a Content Moderator in Google Process. Worked in more than 7 google process-Review products and services offered in the ads on the client’s platform to ensure that they do not violateany current policies. Address sensitive content which may be graphic, violent, or hateful, include offensive or derogatory language or other potentially distressing material-Promoted as a Team Leader in July 2021. Managing a team of 20 associates and responsible for the day-to- day supervision of the team including work, attendance monitoring and attrition in accordance with organization policy-Helped improving team quality along with entire process by initiating random and data mismatch auditsfor each associate-Recruit, train and supervise the new hires. Coordinate between different departments and teams for effective collaboration of shared goals.-Effectively coach direct reports on their performance on a regular basis to ensure performance metrics areachieved-Identify performance related issues, develop an action plan for improvement, and implement correctiveaction-Responsible for compliance for all policies and developing quality and productivity evaluations -Conduct Team Meetings to ensure expedient communication of relevant information and as an openforum for input. Moreover, scheduling and organizing team activities Show less