Joseph (JT) Riffel

Joseph (JT) Riffel

Followers of Joseph (JT) Riffel59 followers
location of Joseph (JT) RiffelAlbany, New York, United States

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  • Timeline

  • About me

    IT Technician

  • Education

    • University at Albany, SUNY

      2019 - 2021
      Bachelor of Science Emergency Preparedness, Homeland Security, and Cybersecurity
  • Experience

    • University at Albany, SUNY

      Sept 2019 - Jan 2022
      • Student Technical Services Audio/Video Technician

        Aug 2020 - Jan 2022
      • Undergraduate Student at the College of Emergency Preparedness, Homeland Security and Cybersecurity

        Sept 2019 - Jan 2022
    • Advanced Computer Repair

      Jan 2020 - Jan 2020
      Computer Technician

      Repaired computers in the shop and went on house calls to help customers in their homes with computer repairs and general tech assistance, such as resetting account passwords or setting up printers, computers and smart devices.

    • Best Buy

      Apr 2022 - Dec 2022
      In Home Computer Technician

      Home Technology System SpecialistManage customer relationships in regards to installing and repairing computers and printers. Set up new hardware and educate customers on overall usage of new machines.Installation Bay TechnicianIdentify electronic systems for customer vehicles, meeting their technology and price point requirements. Install advanced electronics and troubleshoot issues with security systems, speakers and stereos. Input orders and track shipments to ensure timely delivery and ensure customer satisfaction.Sales & Service AssociateRespond to customer inquiries and propose innovative solutions resulting in customer satisfaction. Show less

    • Ricoh USA, Inc.

      Feb 2023 - Oct 2023
      Field Support Service Technician

      Performs specialist services including configuring, installing, troubleshooting, networking, maintaining products for the Department of Information Technology, State Capitol, State Assembly, Judicial Offices, Education, Taxation and the Audit as well as private business and schools. As well as anticipate and manage customer needs, meeting appropriate response times, repair times, quality objectives and cost control metrics

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Joseph (JT) Riffel
      1st Level Black Belt Kukkiwon, World Taekwondo Headquarters Nov 2015 Successfully completed Kukkiwon's 1st Dan Promotional Test
  • Volunteer Experience

    • Donation Assistant

      Issued by COMMUNITY CENTER OF NORTHERN WESTCHESTER INC on Jan 2020
      COMMUNITY CENTER OF NORTHERN WESTCHESTER INCAssociated with Joseph (JT) Riffel
    • Camp Counselor

      Issued by Camp Combe YMCA on Jun 2015
      Camp Combe YMCAAssociated with Joseph (JT) Riffel