Joseph (JT) Riffel

Experience

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  University at Albany, SUNY

  Sept 2019 - Jan 2022

  • Student Technical Services Audio/Video Technician

    Aug 2020 - Jan 2022

  • Undergraduate Student at the College of Emergency Preparedness, Homeland Security and Cybersecurity

    Sept 2019 - Jan 2022
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  Advanced Computer Repair

  Jan 2020 - Jan 2020

  Computer Technician

  Repaired computers in the shop and went on house calls to help customers in their homes with computer repairs and general tech assistance, such as resetting account passwords or setting up printers, computers and smart devices.

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  Best Buy

  Apr 2022 - Dec 2022

  In Home Computer Technician

  Home Technology System SpecialistManage customer relationships in regards to installing and repairing computers and printers. Set up new hardware and educate customers on overall usage of new machines.Installation Bay TechnicianIdentify electronic systems for customer vehicles, meeting their technology and price point requirements. Install advanced electronics and troubleshoot issues with security systems, speakers and stereos. Input orders and track shipments to ensure timely delivery and ensure customer satisfaction.Sales & Service AssociateRespond to customer inquiries and propose innovative solutions resulting in customer satisfaction. Show less

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  Ricoh USA, Inc.

  Feb 2023 - Oct 2023

  Field Support Service Technician

  Performs specialist services including configuring, installing, troubleshooting, networking, maintaining products for the Department of Information Technology, State Capitol, State Assembly, Judicial Offices, Education, Taxation and the Audit as well as private business and schools. As well as anticipate and manage customer needs, meeting appropriate response times, repair times, quality objectives and cost control metrics