Carlos Vásquez De Los Rios

Experience

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  Rocket Internet SE / La Nevera Roja

  Jun 2015 - Jan 2016

  Operations Team Lead

  La Nevera Roja / Rocket Internet | Madrid, España- CRM (SALE FORCE and Sugar CRM), lead generation for the database.- Evaluation and classification of restaurants, contracts management.- Monitoring of the KPIs assigned to the department.- Customer service, communication via e-mails with reagents and possible newcustomers, Segmentation.

• 

  Weguest

  Sept 2016 - Oct 2017

  CRM Maganer

  - Incident management (Resolve and close incidents in person or remotely)- Provide guidance and assistance to guests- Develop process (guidelines and support protocol documentation)- KPIs monitoring (measurements and analysis of data)- Partnerships research- Team work coordination- Reviews analysis leading to constant improvement of guest’s experiences.

• 

  Thinkproject

  Aug 2021 - now

  Brand and design lead

  Managing our team of designers, from concept phase to completion, ensuring deadlines are agreed and met.Working with the wider marketing team, managing design requests flow, and schedulingdeadlines that work for them and the designers.Supporting with campaigns, content releases and social media look/feel.Support design and artwork regionalization of creatives and assets.