Parisa Jamal, PMP

Experience

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  British American Tobacco

  Jun 2012 - Sept 2012

  Supply Chain Intern

  • Contributed to the implementation of quality control systems for BAT Bangladesh.• Conducted qualitative product analytics.• Assisted with the BAT Annual Audit Program pertaining to supervision of BAT’s products and machines.

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  Chevron

  Jun 2013 - Sept 2013

  Supply Chain and Financial Intern

  • Assisted with audit of “Annual Contract Procurement Plan” for Chevron Bangladesh.• Obtained relevant training on supply chain compliance to assist various ongoing projects under the supervision of senior engineers.

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  Maz International School

  Jan 2014 - Jun 2014

  Secondary teacher

  • Taught secondary school curriculum pertaining to mathematics and sciences.• Served as an Assistant Coordinator to guide students with special needs.

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  LaborVoices

  Jan 2015 - Dec 2018

  Technical Product Analyst

  As a core team member of Bangladesh country office, I have led project management activities pertaining to development of the front end of the dashboard product, focusing on scale-up through multiple product development activities: • Software dashboard development, implementation and technical support provision for all ongoing global projects across USA, Mexico, Bangladesh, and Turkey; regular product dashboard demos for emerging clients.• Technical contribution to sales and business development to extend system capabilities and manage continuous product development process;• Data analysis and regular reporting of worker and user behavior insights using modern analytical tools;• Regular liaison for customers and back-end product development team to ensure efficient product release, pro-vide creative problem-solving solutions and enable effective quality control; routine system testing to ensure re-liability of system operations; • Designing projects from initiation to closing, developing project proposals, project charters, project scope, project plan and business cases, cost benefit analysis, analyzing project history and business needs, and developing core deck for the company; managing resources to complete projects within defined scope, time, quality and cost constraints;• Operational and project management tasks including budgeting, planning schedules, stakeholder relations maintenance, human resources and hiring; • Conducting regular site visits to monitor project implementation and track progress; analyzing/troubleshooting errors, taking corrective/preventive actions, tracking software issues;• Creating business documents and post launch reviews, documenting ‘lessons learned’ and meeting notes, con-ducting technology and operations weekly meetings. Show less

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  Tecnet Canada Inc.

  Oct 2019 - Mar 2020

  • Providing support to IBM staff for coordinating Government of British Columbia’s Workplace Technology Refresh Program (WTRP) • Managing records, allocating resources, assisting in scheduling and monitoring activities• Coordinating between field technicians and clients• Data gathering, analytical report generation, assisting senior project managers • Work closely on communication and coordination activities with clients from various government Ministries via email to troubleshoot and resolve technical issues alongside the technology team; • Provide service desk support through creating, tracking and managing tickets and assigning service requests through Tecnet’s dispatch system with minimal supervision;• Preparing technical review report for IBM and Lenovo products, Windows Operating System;

  • Project Control Officer, Workplace Technology Refresh Program

    Feb 2020 - Mar 2020

  • Service Coordinator

    Oct 2019 - Jan 2020
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  Government of British Columbia

  Apr 2020 - now

  Digital Investment OfficeMinistry of Technology, Innovation and Citizens' Services• Business process reviews including workflow analyses and redesigns, to determine how business applications can be integrated into program operations • Ensuring that business applications and information management plans do not compromise compliance with legislation, regulations, policy and ministry and program goals through analysis and consultation with specialist staff.• Collaborating with stakeholders to identify issues and create solutions; plan and design enhancements.• Analyzing proposed enhancements from different business areas for priority, risks, cost-benefit, and impact on other business applications; advises staff, clients and stakeholders.• Analyzing and defining document approved enhancements, translating business processes into workflow diagrams and other technical specifications, revise the Software Requirements Document (SRD) and participating in design and configuration review sessions with vendor and IM/IT to develop systems specifications. • Troubleshooting application issues; identifying source of problems and determining possible work around; working with IM/IT or vendor to design and implement fixes.• Creating and loading metadata, administer data conversion processes, and maintaining systems dictionaries and tables in consultation with internal and external references to ensure appropriate technical coding. • Developing and maintaining training materials and ensuring delivery to all internal and external application users via on-line and classroom formats.• Using database utilities to produce standard and ad hoc reports, collecting additional qualitative and quantitative data; verifying the value and accuracy of information, and conducting analysis and interpretation to provide reports and recommendations to senior staff. Show less

  • Manager, IM/IT Service Desk

    Feb 2024 - now

  • Business Analyst

    Sept 2021 - Feb 2024

  • Business Application Advisor

    Apr 2020 - Aug 2021