Perreese (Reese) Gaines B.A., M.S., ABS

Experience

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  University of Texas at Tyler

  Sept 2003 - May 2005

  Assistant Registrar

  • Praised for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, and virus infections.• Created a highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning. • Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns. • Utilized excellent customer service skills to gather needed information, and insure that customer complaints are catered to appropriately. Show less

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  Oakbrook Health & Rehab

  Apr 2005 - Oct 2008

  Certified Nursing Assistant

  • Adhered to safety guidelines completing annual workplace safety and workplace injury prevention training.• Performed nursing care responsibilities under supervision on a 12-hour rotation, specializing in telemetry which emphasizes in heart dysrhythmia.• Documented patient behavior and treatment in reports; initiated support interactions pertaining to treatment issues and crisis intervention.

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  Reunion Plaza

  Oct 2008 - Mar 2010

  Certified Nursing Assistant

  • Commended for documenting accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.• CPR and First- aid certified, knowledgeable in medical terminology, HIPPA privacy regulations and environmental safety.• Utilized excellent clinical, customer service and communication skills to build trust and developed long term relationships.

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  Christus St Michael Health Ctr

  Jan 2010 - Apr 2018

  Monitor Tech/ Unit Clerk

  • Developed new filling and organizational practices, saving the company $12,000 a year in contracted labor expenses. • Managed and trained 25 employees, creating a cohesive and productive team within a deadline-driven environment.• Handles 50+ customer interactions per day, in person as well as over the phone, addressing concerns, giving detailed, personalized, friendly, and polite service to ensure customer retention. • Coordinates and directs office services, such as records, department finances, budget preparation, supply purchasing and staffing for 36 employees.• Over sees the security of files, records, and documents, and ensures that information contained in such files is kept confidential. • Schedules and coordinates meetings, appointments, and travel arrangements for supervisors and upper management. Show less

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  Arkansas Community Corrections

  Apr 2018 - Dec 2023

  Probation Parole Officer

  Probation Parole officer for the State of Arkansas

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  Just a Squirrel

  Jul 2018 - now

  Chief Executive Officer
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  Opportunities Developmental Services

  Aug 2022 - Oct 2024

  Family Services Coordinator
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  Acadia Healthcare

  Jan 2025 - now

  • Plan, assign, and supervise duties during assigned shifts to promote patient safety and departmental efficiency.· Prioritize potential admissions based on patient needs and the facility's capacity to provide appropriate care.· Demonstrate expertise in milieu management to create a conducive environment for patients.· Apply clinical assessment, diagnoses, and interventions knowledge appropriately with patients.· Coordinate with the business office to ensure timely and accurate financial counseling for patients, as needed.· Provide guidance and direction to staff, fostering trust, respect, and cooperation within the team.· Ensure completion of EMTALA logs, if applicable, for each patient seen by admissions.· Act as a preceptor during staff training, supporting the development of new admission team employees.· Promptly report any challenges during shifts to the Admissions Operations Coordinator or Admissions Director.· Maintain a positive, empathetic, and professional attitude towards customers at all times.· Address and resolve complaints promptly to ensure patient satisfaction and safety.• Conduct Insurance Pre-authorizations. Show less In my role as an Admissions Counselor, I am the first point of contact for individuals and families seeking mental health care. I provide compassionate guidance and support throughout the intake process, ensuring a seamless and welcoming experience for clients during a challenging time. My responsibilities include conducting initial assessments, coordinating with medical and clinical staff, and facilitating admissions to appropriate levels of care. I’m dedicated to helping clients access the resources they need and supporting them in taking the first step toward healing and recovery. Show less

  • Assistant Director of Admissions

    Feb 2025 - now

  • Admissions Counselor

    Jan 2025 - now