Akanksha Singh

Experience

• 

  AIESEC Bangalore

  Aug 2011 - Nov 2012

  Team leader OGX

  Team engagement

• 

  AIESEC Bangalore

  Jan 2013 - Jan 2014

  Vice President oGCDP

  - Held a team of 10 which included 2 Team Leaders and 8 members. Job starts with a yearlong sales planning for outgoing program, hiring a team to achieve the set goals.- Team was responsible for cold calling, getting prospective customers through various marketing / promotional activities, converting prospects to participants, client servicing, customer support etc.- Achieved 81% growth in the outgoing programme compared to last year.- Achieved all the targets and showed the highest performance in Q1 in the national entity – AIESEC India- Generated revenue of 630000 INR during term, with 17% increase in raise to realization conversion Show less

• 

  AIESEC

  Aug 2013 - Dec 2013

  National Support Team ( Quality Consultant)
• 

  Hindustan Aeronautics Limited

  Feb 2014 - Mar 2014

  Project Intern

  Lean Manufacturing on Arrestor Hook Platform. Applied tools and statistical charts to learn the production cycle. Monitored the time taken by each and every operation to run and finish. Used toyota tools to reduce the time of the production cycle and making the process leaner.

• 

  RaghuPower Engineering Pvt Ltd

  Dec 2014 - Feb 2015

  Intern

  Worked onsite, monitored production cycles, training on AutoCAD, cost and material estimation.

• 

  UrbanClap

  Aug 2015 - May 2016

  Business Development Associate

  Client Management• Manage one of the focus categories of the company(salon at home) and home cleaning category end to end• Problem Solving – Understand day to day issues and crisis of the professionals and provide action steps• Brief them up on the entire service delivery process and train them on the entire procedure • Calculate and manage professional payments. Incentivize or penalize them according to their performanceCategory Management & Operations Management• Identify supply & demand gap areas and build supply in those areas• Professional Shadowing – Spend a day with the professional to understand their pain points and suggest changes• Interact with customers and understand the reason behind their retention and non retention rate• Competitive analysis – compare the product with our competitor’s in terms of value offering and pricing• Make content changes in customer app for Bangalore• Allocate jobs to beauticians, handle escalations and bad customer analysisOffline Marketing• Market Research – Understand the geographics of the city and figure out non-salon areas• Target societies in these areas and organize BTL activities• Corporate Activations – Identify corporates with the right target group and organize BTL activities for them• Filter out repeat customers from the database and send out personalized promotional messages Show less

• 

  HT Media Group

  Jun 2016 - Sept 2018

  Corporate Account Manager
• 

  InMobi

  Oct 2018 - now

  • Ad Monetization Manager

    Dec 2021 - now

  • Customer Success Manager

    Oct 2018 - Mar 2022