Daniel Galarza

Experience

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  University of Puerto Rico

  Feb 1998 - Jun 2012

  User's Technical Services Coordinator

  Used ITIL framework to manage client configurations, change management process and establish Service Level of Agreement. Maintained security policy and procedures in server-client environment to prevent security breaches. Maintained anti-virus definitions, firmware patches and new releases applying security, antivirus console and firewall. Maintained servers up-to-date with security patches, manufacturer updates, anti-virus and anti-spam updates. Implemented workgroup LAN printers deployed using Windows group policy procedures. Managed, assessed and recommended purchases of computers, peripherals, and programs based on school's needs and assigned budget. • Provided application user seminars such as Word, Excel, PowerPoint and Outlook to enhance daily work productivity. • Configured/managed new call center using Cisco Unified tool to handle over 800 weekly incoming calls. • Supervised call center and help desk technical support while providing sound judgment based on IT Service Management Forum. Dispatched technician to provide service based on Service-Level Agreement.• Established and managed monthly meeting with faculties IT User’s Service Coordinator among Campus.• Maintained monthly metrics in a call center and help desk areas. • Provided written reports to supervisory staff in order to identify irregularities and security concerns.• Organized help-desk to provide SOP Manuals, SQL Knowledge-Base and FAQs. Show less

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  UPR Retirement System

  Jul 2012 - Jun 2015

  System Information Director

  Managed LAN security; took decisive actions in order to protect server security and telecommunications system against known risks and vulnerabilities. Performed duties such as:• Managed, developed, created and maintained standard operation procedure (SOP) manuals for all internally-authored system information modules and application programs. • Developed emergency/recovery plan for System Information Office to provide written instructions and guidance to serve various emergency situations. • Designed department-wide email services using Google Apps for Education for 8,300 users eliminating paper letters. Helped retired employees set up user accounts and passwords. • Spearheaded Business Continuity Plan for Executive Staff members. Performed accurate presentations to the UPR Retirement Board of Trustees presenting goals achieved and setting new projects in the System Information Office Department. Show less

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  SUMTECH, INC.

  Jan 2016 - Apr 2020

  Account Manager

  B2B Sales account manager with experience in handling over 40 daily sales quotations. Build and develop successful customer relationships via a consultative sales process. Organize all quotations by client/supplier and manage multiple tasks such as inbound / outbound calls, meetings calendar and be client-focused and target driven. Tracks sales deal through closing and finalize sales deals. Meets established quotas and sales goals. Obtains customer feedback and continually works to improve products and services.Be involved and collaborate with assigned sales team and with clients, while monitoring performance and deliverables. Prepare monthly / quarterly sales report, sales promotions and perform marketing ads to be sent by emails or by phone calls. Works well independently and as part of a team, Incentive-driven sales 60% "hunter" and 40% "farmer". Enjoyed cold-calling and speaking with people face to face. Show less

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  Trible's Inc.

  Apr 2020 - now

  Branch Manager

  The Trible family has been involved with major appliances since the late 1800's and have been serving the appliance industry with parts and accessories for more than 100 years. In addition, Trible's has been a supplier of heating and air conditioning equipment/parts for more than 50 years. With years of experience and tradition as a foundation, you can rest assured Trible's will meet your every need.