Alejandra Dovico

Experience

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  Freelance Translation

  Mar 1999 - Dec 2013

  Freelance EN into SP Translator and ESL Teacher

  Freelance Translator and TESOL Teacher

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  Guardian General Insurance Services and SURVIVAL Insurance Services

  Aug 1999 - Feb 2007

  Marketing Representative (Customer Service and Underwriting)

  For Survival Insurance Services (Hollywood, CA) – 16 offices -(1999-2003)- Human Resources Admin: In charge of hiring new insurance agents for the 16 offices, check and process the paperwork, place the necessary tests to the applicants and correct them.-Underwriting department adminFor Guardian General Insurance Services (GGI) (Glendale, CA) - (2003-2007)• Marketing Representative, translator and interpreter EN/SP for GGI Insurance Services-I also assisted the Customer Service and Underwriting departments: Tasks:*Get new clients (auto insurance brokers) in order to appoint them with our Auto Insurance Agency. Install our apps and CRM (Oracle) in their computer offices, train the whole office and resolve and technical issue (either in person or by phone) they may encounter.*Organization of the Insurance Conventions: (LAAA-Latin American Agents Association) https://es-la.facebook.com/LAAAFanPage y (AAA-American Agents Alliance) http://www.agentsalliance.com/Conventions/Information/*Training of my clients ’staff in all locations (in our CRM and underwriting rules to write our policies) *Daily Report of my clients' visits to my Marketing Director.*Customer Service for my brokers, solving any problem they may have.*Translation of Marketing material for our Latin-American clients. Show less

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  Walmart- Techint -Edding

  Mar 2007 - Dec 2013

  Freelance Teacher of English In company - Translator

  ( 2007--2013) Profesora de Inglés In Company-Business English for Techint, Edding Wal-mart,TMF, Antares, etc.)-Private Clases Business English for professionals: Insurance, Sales&Marketing, Advertising, Finance, Human Resources, Tourism, Hospitality, Custom Brokers, IT, Medical.)

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  Colegio Sagrada Familia

  Mar 2008 - Feb 2010

  Teacher of English for elementary school 3° and 4° Grade
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  Gobierno de la Ciudad de Buenos Aires

  Nov 2009 - Dec 2013

  Teacher of English for elementary and high School
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  Akorbi

  Dec 2014 - Nov 2015

  Project Manager

  Tasks as a remote Project Manager- Estimation Team (use of PLUNET and MemoQ) -Resolve any technical issue they may encounter in all the project's process.• Receive client’s emails and reply them (for new quotes or changes to the existing quotes and coordinate activities in order to meet client requirements under Production Lead’s Supervision).• Create, track and submit quotes ((either from emails or Plunet).• Assign the approved projects to translators and follow up them.• Solve any problem with the client or translator to ensure long-term relationships, optimum quality, accuracy of client quotes and meet the clients deadlines.• Assess project requirements, determine best Akorbi personnel to meet project needs and deliverables while working on the quote.• Anticipate client needs by following client trends/reports in order to develop accurate quotes. Work with Production Lead and Compliance Coordinator to respond to and resolve any Client Corrective Action Requests related to the quotation process.• Any other duties assigned by the Supervisor that are exclusively related to the quotation process. Show less

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  Alpha Omega Translations

  Aug 2016 - Nov 2020

  Project Manager

  Tasks as a remote Project Manager (use of PLUNET and MemoQ): -Tech support for the translators. Installation of MemoQ, create users and credentials for them in MemoQ and Plunet, assign a temporary license for them to work in our cloud in order to keep our TMs (translations memories) updated. Resolve any tech problem they may encounter during the project in order to deliver it to the client on time.• Handle client’s emails in timely manner (new requests for quotes or changes to the existing ones and coordinate activities in order to meet client deadlines under the Production Lead’s Supervision.• Create, track and submit quotes.• Assign and/or handle client activities from quotation through project assignment.• Provide high level of customer service to ensure long-term customer relationships and optimum quality and accuracy of client quotes.• Assess project requirements, determine best AOT personnel to meet project needs and deliverables while working on the quote.• Anticipate client needs by following client trends/reports in order to develop accurate quotes. Work with Production Lead and Compliance Coordinator to respond to and resolve any Client Corrective Action Requests related to the quotation process.• Any other duties assigned by the Supervisor that are exclusively related to the quotation process. Show less

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  Freelance (Self employed)

  Dec 2020 - now

  Project Manager and Vendor Manager